Mary Simpson
Orlando,FL
Summary
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Attractions Attendant
Universal Orlando Resorts
04.2016 - 06.2022
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Monitored passengers and ride operations and enforced safety regulations.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Professional Dog Bather
Petsmart
11.2014 - 04.2016
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2025
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2023
Skills
- Emergency Evacuation Procedures
- Safety Procedures
- Ticket Taking
- Policy Compliance
- Ride Operations
- Customer Service
- Money Handling
- Time Management
- Listening Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Analytical Thinking
- Task Prioritization
Timeline
Attractions Attendant
Universal Orlando Resorts
04.2016 - 06.2022
Professional Dog Bather
Petsmart
11.2014 - 04.2016
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts - General Studies
Valencia College