Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Smart

Princeton,TX

Summary

Results-driven professional with a proven track record in enhancing team performance and achieving customer service goals. Expertise in aligning business objectives with operational efficiency to drive productivity. Strong leadership skills complemented by effective planning and organizational capabilities.

Overview

11
11
years of professional experience

Work History

Aveda Student

Aveda Institute Dallas
02.2025 - Current
  • Conducted comprehensive readings to support unit educational goals effectively.
  • Ensured workplace safety through rigorous enforcement of procedures and employee training initiatives.
  • Delivered high-quality haircuts and styling services with a focus on client personalization.
  • Kept the workspace clean and organized, fostering a safe environment for clients.
  • Assessed various hair types to recommend appropriate treatments based on texture and condition.
  • Attended industry events for continuous skill development and trend awareness in hairstyling.
  • Blended pigments accurately to produce targeted hair color effects.

Private Nanny

Sheri Mason
08.2024 - 02.2025
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Assisted with light housekeeping duties as well as running errands.
  • Supervised children on playground to help develop physical and social skills.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Taught children basic life skills, manners and personal hygiene.
  • Transported children to and from activities using personal or family vehicle.

Store Manager

Handles Homemade Ice Cream
04.2023 - 04.2024
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Medical Call Center Representative

AvantGuard
10.2021 - 03.2023
  • Identified and resolved discrepancies and errors in customer accounts.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.

Manager

Handles Homemade Ice Cream
05.2020 - 04.2021
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Completed daily sales reports and analyzed metrics to identify trends.

Missionary

Missionary, The Church of Jesus Christ of La
06.2018 - 11.2019
  • A hardworking and reliable individual focused on going above and beyond to support the team and serve customers.
  • A devoted member of the Church of Jesus Christ of La er day-saints faith commi ed to helping others and sharing the faith.
  • Able to take on many different responsibilities to help those in need.
  • Share faith Serve individuals Proven leader Great communicator Food handling Team player, Supported individuals going through stressful times by offering assistance to get counseling, supplies and housing to help them get back on their feet.
  • Went door to door to find those searching for something more.
  • Shared the Church of Jesus Christ of La er day Saints faith with individuals across Idaho through direct interactions and as part of a missionary program.
  • Worked alongside many non-prophet organizations to offer service to local communities.
  • Took many phone calls, and helped direct people to where they could get the best help.
  • Went around the community to offer our services, such as yard work, cleaning, or family history work.
  • Planned group/community activities to help grow closer as a community and as a faith Led worship services weekly and taught lessons to those who wanted them.
  • Boosted membership of area church by encouraging new followers to join worship services.
  • Proselytized faith by giving talks, door-to-door canvassing and planning retreats.

Waitress

Sizzler
06.2017 - 05.2018
  • Engaged customers in friendly conversation to build connections and increase satisfaction.
  • Assisted guests with making menu choices.
  • Entered orders, delivered food and beverages, and processed payments.
  • Quickly addressed and resolved customer concerns, working with management to fix Professional Summary Skills Experience advanced issues.
  • Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals.
  • Took orders, made drinks, and cleaned tables after the guests' departures.
  • Answered customer menu questions and offered suggestions based on individual preferences.
  • Performed side work duties, such as cleaning and stocking work.
  • Greeted all guests with a smile and friendly greeting.
  • Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware.
  • Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
  • Fostered a fun atmosphere and family-style work environment.
  • Upheld high sanitation and safety standards while delivering and serving food.
  • Consulted with customers to understand their desires and suggest the best products to meet their needs.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Stayed on top of policy changes and promotions to be er serve customers with current information.
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Set up dining room to meet hospitality and service standards.
  • Operated POS terminals to input orders, split bills and calculate totals.

Cashier

Del Taco
06.2016 - 05.2018
  • Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
  • Verified prices and calculated totals using scanners and point of sale (POS) systems.
  • Operated POS cash register, handling an average of 420 transactions on average daily.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Solved complaints by customers and issued credits for returned merchandise.
  • Stayed on top of policy changes and promotions to be er serve customers with current information.
  • Boosted team success by working well with all members and cross-training in different positions and departments.
  • Engaged customers and built connections using a positive, upbeat a itude.
  • Restocked shelves with current merchandise, taking time to arrange a ractive, eye-catching displays.
  • Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
  • Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
  • Increased sales of target items by employing excellent upselling and communication skills.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Increased sales by suggesting specific complementary items to customers.

Laundry/ House Person

Hampton Inn & Suites Flagstaff
06.2014 - 08.2016
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
  • Cleaned Laundry such as stripped beds, gathered towels.
  • Then folded, washed, and put the laundry away Cleaned and organized main rooms such as the pool are and lobby.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Cosmetology

Aveda Institute
Dallas, TX

No Degree - Psychology

Brigham Young University - Idaho
Rexburg, ID

No Degree - Psychology

Northern Arizona University
Flagstaff, AZ

High School Diploma -

Trivium Preparatory Academy
Goodyear, AZ
05.2017

Skills

  • Efficient learner
  • Customer satisfaction focus
  • Team support and cooperation
  • Safety standards observance
  • Dedicated worker

Timeline

Aveda Student

Aveda Institute Dallas
02.2025 - Current

Private Nanny

Sheri Mason
08.2024 - 02.2025

Store Manager

Handles Homemade Ice Cream
04.2023 - 04.2024

Medical Call Center Representative

AvantGuard
10.2021 - 03.2023

Manager

Handles Homemade Ice Cream
05.2020 - 04.2021

Missionary

Missionary, The Church of Jesus Christ of La
06.2018 - 11.2019

Waitress

Sizzler
06.2017 - 05.2018

Cashier

Del Taco
06.2016 - 05.2018

Laundry/ House Person

Hampton Inn & Suites Flagstaff
06.2014 - 08.2016

High School Diploma -

Trivium Preparatory Academy

Cosmetology

Aveda Institute

No Degree - Psychology

Brigham Young University - Idaho

No Degree - Psychology

Northern Arizona University

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Mary Smart