Mary Smith
Atlanta,GA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced nursing professional with proven teaching expertise and devotion to building up new nurses with skills necessary to excel in today's healthcare settings. Top-notch clinical expertise, sound judgment and strengths in workflow optimization and strategic planning. Vigilant and conscientious about isolating and resolving concerns.
Overview
18
18
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Elderly Caretaker
Valessa Community Service
02.2024 - Current
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Coordinated respite care services for family caregivers, offering much-needed breaks and reducing the risk of caregiver burnout.
- Monitored clients'' vital signs and reported any significant changes to healthcare providers promptly, contributing to early intervention efforts when necessary.
- Assisted elderly with daily living activities and physical therapies.
PCT Preceptor
DaVita
06.2023 - Current
- Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
- Improved trainee learning outcomes with tailored instructional materials and teaching methods for diverse learning styles.
- Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
- Collaborated with fellow preceptors to design innovative training programs that incorporated the latest industry best practices.
Medical Office Assistant
Arrowhead
09.2022 - 04.2023
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Mail Processor
USPS
10.2020 - 04.2021
- Improved mail processing efficiency by implementing an effective sorting system.
- Streamlined workflow for faster mail delivery by maintaining a clean and organized workstation.
- Reduced errors in mail handling with thorough attention to detail and accuracy in labeling packages.
- Enhanced customer satisfaction by ensuring timely delivery of priority mails through careful prioritization of tasks.
Front Desk Receptionist
Department Of Family And Children Services
05.2013 - 05.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Customer Service Representative
Pitney Bowens
09.2010 - 03.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pharmacy Assistant
CVS Pharmacy
03.2007 - 08.2010
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
Education
Bachelor of Science - Medical Assisting
11.2022
High School Diploma -
08.2009 - 05.2011
Skills
- Physician Assistance
- Appointment Scheduling
- Payment Collection and Processing
- Insurance Billing Procedures
- Multitasking and Organization
- Healthcare Coding
- Patient Flow
- HIPAA Compliance
- OSHA Compliance
- Computer Skills
- ICD-10 Coding
- Phone and Email Etiquette
- Flexible Schedule
- Patient Care
- Follow-Up Skills
Certification
BLS(CPR and AED 09/2022 - 09/2024
Basic Life Support
Timeline
Elderly Caretaker - Valessa Community Service
02.2024 - Current
PCT Preceptor - DaVita
06.2023 - Current
Medical Office Assistant - Arrowhead
09.2022 - 04.2023
Mail Processor - USPS
10.2020 - 04.2021
Front Desk Receptionist - Department Of Family And Children Services
05.2013 - 05.2019
Customer Service Representative - Pitney Bowens
09.2010 - 03.2013
Life Christian Academy - High School Diploma,
08.2009 - 05.2011
Pharmacy Assistant - CVS Pharmacy
03.2007 - 08.2010
UEI College - Bachelor of Science, Medical Assisting
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Improved student outcomes [Number]%.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balance401k matchCareer advancementWork from home optionTeam Building / Company RetreatsPersonal development programsFlexible work hoursLanguages
English
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