Mary Smith

-Assist with eye examination and maintaining examination equipment.

-Performing clerical duties such as loading patient data into the EMR system and documenting medical information during patient exams.

-Prompt and courteous service

-Dispensing samples, education material, informational brochures, and written prescriptions as direct.

-Route charts, assign, and complete patient follow-up tasks by the end of each shift or within their respective timelines, depending on urgency.

-ensuring my patients understand the information given by myself and the provider in regards to treatment and further care.

-Escorting patient to and from check-in/check-out.

- Keeping physician informed of patient flow and documentation of procedures preformed by the physician.

-Transcribe consultation or discussions with family/caregivers accurately.

-Organization and replenishment of exam rooms with medical supplies and cleaning of equipment.

- special testing such as visual field, OCT and Fundus photography.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.