Customer Service Associate with 9 years of experience delivering exceptional service in diverse, fast-paced environments. Proficient in multitasking, time management, and advanced communication, with a proven track record of enhancing customer satisfaction and loyalty. Adept at utilizing technology and managing documents to streamline processes and improve efficiency.
Overview
9
9
years of professional experience
Work History
Home Attendant
Easter Seals Rehabilitation Center
New Castle, DE, US
06.2015 - 07.2024
Arranged transportation for patient to assist with banking and grocery shopping
Contributed to patient's independence by teaching skills needed for daily living
Offered support to families of patient through respite services, guidance, and companionship
Managed patient schedules and coordinated with healthcare providers, leading to improved healthcare outcomes
Community Associate
Regus
Newark, US
07.2022 - 01.2023
Managed front desk operations, ensuring smooth visitor experiences and supporting office efficiency
Coordinated daily schedules, optimizing time management and enhancing overall office productivity
Facilitated communication between departments, promoting teamwork and improving internal processes
Welcomed guests with a positive attitude, building a friendly and professional atmosphere
Maintained accurate records and handled administrative tasks with precision, ensuring data integrity
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Desk/Night Auditor
Doubletree Hotel
06.2021 - 07.2022
Completed nightly updates to hotel rates and individual room charges
Handled night audit paperwork, verification of daily room occupancy, and hotel revenue reviews
Performed balance procedures for hotel accounts and resolved discrepancies
Assisted hotel guests with check in and out procedures courteously
Education
Associate Of Business Administration - Business Management
Strayer University
Sterile Processing Technician -
Delaware Technical Community College
Dover, DE
12.2024
Skills
First Aid AED
Database Entry
Spreadsheet
Microsoft Office
Multi-Line Telephone
Document Management
File Management
Computers
Multitasking
Time Management
Customer Service
Phone Inquiries
Timeline
Community Associate
Regus
07.2022 - 01.2023
Front Desk/Night Auditor
Doubletree Hotel
06.2021 - 07.2022
Home Attendant
Easter Seals Rehabilitation Center
06.2015 - 07.2024
Associate Of Business Administration - Business Management
Residential Group Home Manager at Jewish Association For Developmental DisabilitiesResidential Group Home Manager at Jewish Association For Developmental Disabilities