Summary
Overview
Work History
Education
Skills
Timeline
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MARY SMITH

NEWARK,US

Summary

Customer Service Associate with 9 years of experience delivering exceptional service in diverse, fast-paced environments. Proficient in multitasking, time management, and advanced communication, with a proven track record of enhancing customer satisfaction and loyalty. Adept at utilizing technology and managing documents to streamline processes and improve efficiency.

Overview

9
9
years of professional experience

Work History

Home Attendant

Easter Seals Rehabilitation Center
New Castle, DE, US
06.2015 - 07.2024
  • Arranged transportation for patient to assist with banking and grocery shopping
  • Contributed to patient's independence by teaching skills needed for daily living
  • Offered support to families of patient through respite services, guidance, and companionship
  • Managed patient schedules and coordinated with healthcare providers, leading to improved healthcare outcomes

Community Associate

Regus
Newark, US
07.2022 - 01.2023
  • Managed front desk operations, ensuring smooth visitor experiences and supporting office efficiency
  • Coordinated daily schedules, optimizing time management and enhancing overall office productivity
  • Facilitated communication between departments, promoting teamwork and improving internal processes
  • Welcomed guests with a positive attitude, building a friendly and professional atmosphere
  • Maintained accurate records and handled administrative tasks with precision, ensuring data integrity
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Front Desk/Night Auditor

Doubletree Hotel
06.2021 - 07.2022
  • Completed nightly updates to hotel rates and individual room charges
  • Handled night audit paperwork, verification of daily room occupancy, and hotel revenue reviews
  • Performed balance procedures for hotel accounts and resolved discrepancies
  • Assisted hotel guests with check in and out procedures courteously

Education

Associate Of Business Administration - Business Management

Strayer University

Sterile Processing Technician -

Delaware Technical Community College
Dover, DE
12.2024

Skills

  • First Aid AED
  • Database Entry
  • Spreadsheet
  • Microsoft Office
  • Multi-Line Telephone
  • Document Management
  • File Management
  • Computers
  • Multitasking
  • Time Management
  • Customer Service
  • Phone Inquiries

Timeline

Community Associate

Regus
07.2022 - 01.2023

Front Desk/Night Auditor

Doubletree Hotel
06.2021 - 07.2022

Home Attendant

Easter Seals Rehabilitation Center
06.2015 - 07.2024

Associate Of Business Administration - Business Management

Strayer University

Sterile Processing Technician -

Delaware Technical Community College
MARY SMITH