Mary Smith
Louisville,Kentucky
Summary
Dynamic General Manager with a proven track record at Dollar General, excelling in operations management and team leadership. Enhanced customer satisfaction through innovative feedback systems and effective staff training. Skilled in inventory control and problem resolution, fostering a collaborative environment that drives performance and loyalty.
Overview
10
10
years of professional experience
Work History
General Manager
DollarGeneral
08.2024 - 12.2025
- Oversaw daily store operations to ensure efficient workflow and optimal customer service.
- Fostered a positive work environment, promoting teamwork and high standards of customer satisfaction throughout the team.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Store Manager
Speedway
04.2016 - 08.2024
- Developed and implemented strategies to enhance inventory management and reduce stock discrepancies.
- Trained and mentored staff on sales techniques, enhancing team performance and engagement.
- Analyzed sales data to identify trends, informing product selection and promotional strategies.
- Collaborated with regional management to align store objectives with corporate goals for improved revenue growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained staff on operational procedures and customer service standards.
- Managed inventory control, ensuring stock availability and minimizing shrinkage.
- Implemented promotional strategies to enhance sales and customer engagement.
- Streamlined daily operations, improving workflow efficiency and team communication.
- Led staff performance evaluations, fostering professional development and accountability.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
No Degree -
Brookhaven High-school
Columbus, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Time management
- Customer relations
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
Timeline
General Manager
DollarGeneral
08.2024 - 12.2025
Store Manager
Speedway
04.2016 - 08.2024
No Degree -
Brookhaven High-school