Mary Stacy
West Blocton,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Office Manager
Medical Business Management
11.2004 - Current
- Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintains computer and physical filing systems.
- Update reports, manages accounts, and generate reports for company database.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Establish team priorities, maintain schedules and monitored performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reduce denials and underpayments through effective communication with payers, leading to increased revenue.
- Participates in regular staff meetings to discuss and strategize action plans for problematic accounts, resulting in improved collections performance.
- Maintains thorough documentation of all follow-up activities, ensuring proper tracking and reporting of account status.
- Streamline follow-up processes for improved efficiency, ensuring timely resolution of unpaid claims.
- Monitor aged account receivables closely to identify trends affecting payment cycles.
- Effectively communicate with insurance companies to expedite claim processing.
- Analyze denial patterns regularly to develop strategies for reducing claim rejections.
- Identify and resolve errors in billing and coding practices.
- Resolve patient disputes promptly regarding insurance coverage or billing matters.
- Diligently review and analyze outstanding insurance claims.
Education
High School Diploma -
West Blocton High School
West Blocton, AL05.1994
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Billing
- Clear oral/written communication
- Administrative Support
- Credit and collections
- Employee Supervision
- Staff hiring
- Employee Training
- Policy Implementation
- Staff Training
- Workflow Planning
- Policy and procedure modification
- Claims Processing Expertise
- Data Entry Efficiency
- Denial Management Strategies
- Insurance Verification
- Calm and Professional Under Pressure
- Computer Skills
- Problem Resolution
Timeline
Office Manager
Medical Business Management
11.2004 - Current
High School Diploma -
West Blocton High School
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