MARY STACY

• Strengthen relationships with clients through exceptional customer service skills, fostering trust and loyalty among existing clientele.
• Identify and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Ensure compliance with company policies and industry regulations.
• Enhance customer service levels by promptly addressing client inquiries, resolving issues, and providing assistance with multiple accounts.

• Accomplishments
• Representative for Smart Team
• Received High Five Award in May, 2025.

• Assisting customers with credit-related issues, primarily those with delinquent accounts. This involves reaching out to clients, determining the reasons for delinquency, and negotiating repayment plans that benefit both the client and the bank.
• Strong customer service skills, providing empathy, and the ability to navigate collections.
• Ensure compliance with company policies and industry regulations.

I was promoted to CLC/Mac on February 3rd, 2025. This position is the core of a credit assistant specialist assisting business and consumers with multiple credit card accounts.

Focuses on assisting customers with credit-related issues, primarily those with delinquent accounts. This involves reaching out to clients, determining the reasons for delinquency, and negotiating repayment plans that benefit both the client and the bank.

Provide empathy and the ability to navigate collections compliance guidelines.

• Ensuring compliance with company policies and industry regulations.
• Selected as a Smart representative to boost morale of team members and schedule activities.
• Award the High Five Award by management.

• Maintained high standards of customer service by building relationships with clients.
• Provided coverage option information to assist clients in protecting assets.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

• Checked output images for proper sizing, resolution and proportion requirements to meet quality standards.
• Inputted settings onto scanner computer screen by manipulating mouse or typing from keyboard.
• Followed security and privacy policies, standards and guidelines to protect informational assets of company and customers.
• Analyzed documents to produce appropriate shades and best resolution in scanned reproductions.
• Carefully reviewed all documents and reports for completeness and accuracy.

• Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
• Responsible for primary care, case management, and medication management.
• Performed vitals/glucose testing and assisted in administering injections and urinalysis.
• Liaised between patients and physicians to ensure patient comprehension of treatment plans.
• Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.

• Provided all daily living tasks to enhance quality of life for elderly patients.
• Coordinated with nursing staff to process and direct patients to the appropriate departments 
• Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
• Responsible for primary care, case management, and medication management.
• Authorized drug refills and provided detailed prescription information to pharmacies.
• Trained new staff on quality control procedures.

• Assigned employee areas, scheduled staff breaks and authorized overtime.
• Prepared and administered medications as directed by a physician.
• Took and recorded patients' temperature, pulse and blood pressure.
• Completed all daily living tasks to enhance the quality of life of elderly patients.
• Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.

• Use computers for various applications, such as database management or word processing.  Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. 
  
• Supervise other clerical staff and provide training and orientation to new staff.

•   Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.