Mary Stanford
Taylor,MI
Summary
Dedicated Bone Densometer Tech and Certified Medical Assistant with extensive experience at Corewell Health and Beaumont Health, recognized for enhancing patient care through critical thinking and strong relationship building. Achieved a 20% improvement in patient education on radiopharmaceutical risks by implementing safety protocols. Proficient in digital literacy and customer service, consistently prioritizing patient satisfaction and operational efficiency. Committed to continuous improvement and effective collaboration to drive innovative healthcare solutions.
Overview
17
17
years of professional experience
Work History
Bone Densometer Tech
Corewell Health
Farmington Hills, MI
08.2017 - Current
- Delivers excellent customer service. Follows Corewell Health's philosophy of Patient and Family-Centered Care at all times.
- Completed and maintained time and attendance forms and inventory lists.
- Provided patient education regarding the risks associated with exposure to radiation from radionuclides.
- Perform quality control checks on laboratory equipment and cameras.
- Complied with safety standards to minimize radiation exposure to workers and patients.
- Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
- Performs basic departmental tasks relating to patient care, quality control checks on instruments, radiopharmaceuticals, and some imaging procedures.
- Uses specific age- and culture-related physical, intellectual, psychological, and developmental attributes in the assessment of planning, education of the patient, implementation, and evaluation of patient care.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Greeted visitors, clients and guests in a professional manner.
Business Office Assistant/ Medical Assistant
Beaumont Health/Temp Agency
Farmington Falls, MI
06.2016 - 07.2017
- Coordinated travel arrangements and accommodations for staff members.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Maintained customer account records by updating information such as contact details, payment history and credit limits.
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Business Office Assistant/Medical Unit Clerk
Henry Ford Wyandotte Hospital
Wyandotte, MICHIGAN
03.2013 - 05.2015
- Compiled and filed medical reports, charts, and correspondence.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Routed laboratory or diagnostic results to appropriate staff.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Transcribed doctors' orders, including medication and lab test requests.
- Coordinated meetings and conferences for medical staff, including logistics and materials preparation.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Assisted nursing staff with administrative tasks to support patient care.
- Communicated with patients with compassion while keeping medical information private.
- Provided patient information to facilitate timely admissions and discharges.
- Interviewed patients to complete case histories and intake forms.
- Communicated with management to facilitate efficient unit operation.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Distributed incoming mail throughout the hospital in a timely manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
Medical Assistant
Henry Ford Wyandotte Hospital
Wyandotte, MICHIGAN
06.2008 - 03.2013
- Supported administrative staff by processing payments.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Responded to patient callbacks and phone-in prescription refill requests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized patient charts before each day's clinic sessions began.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Changed dressings on wounds to prevent infection and check for healing.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Handled general office duties to support administrative staff during peak hours.
- Positioned patients properly during examination or treatment for comfort and safety.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Medical Assistant -
Dorsey School of Business
Southgate, MI07-2015
High School Diploma -
Belleville High School
Belleville, MI05-2000
Skills
- Relationship building
- Critical thinking
- Team collaboration
- Video editing
- Digital literacy
- Mobile app development
- Task prioritization
- Problem-solving
- Attention to detail
- Hardware troubleshooting
- Computer troubleshooting
- Safety awareness
- Multitasking and organization
- Data entry
- Customer service
- Networking basics
- Analytical thinking
- Internet of things
- Time management
- Database management
- Computer networking
References
References available upon request.
Timeline
Bone Densometer Tech
Corewell Health
08.2017 - Current
Business Office Assistant/ Medical Assistant
Beaumont Health/Temp Agency
06.2016 - 07.2017
Business Office Assistant/Medical Unit Clerk
Henry Ford Wyandotte Hospital
03.2013 - 05.2015
Medical Assistant
Henry Ford Wyandotte Hospital
06.2008 - 03.2013
Medical Assistant -
Dorsey School of Business
High School Diploma -
Belleville High School
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