Mary Stanley
Modesto,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer relations and professional communication skills, honed across roles at Prodigal Sons and Daughters and leading hotels. Excelled in enhancing guest satisfaction and streamlining data management, demonstrating proactive problem-solving and a detail-oriented approach. Proven track record in improving front desk efficiency and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Prodigal Sons and Daughters
06.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Associate
AC Hotel by Marriott
12.2019 - 03.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
Hotel Front Desk Agent
Hampton Inn & Suites By Hilton
04.2019 - 12.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Hotel Front Desk Agent
Hampton Inn & Suites By Hilton
07.2018 - 04.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
Administrative Assistant
Reply Inc
08.2012 - 06.2013
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Front Desk Receptionist
Adrian's Beauty College
11.2010 - 06.2012
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
El Camino High School
South San Francisco, CA06-2000
Skills
- Customer Relations
- Analytical Problem-Solving
- Proactive Problem-Solving
- Professional Communication Skills
- Detail-Oriented Data Input
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Prodigal Sons and Daughters
06.2023 - 08.2023
Front Desk Associate
AC Hotel by Marriott
12.2019 - 03.2020
Hotel Front Desk Agent
Hampton Inn & Suites By Hilton
04.2019 - 12.2019
Hotel Front Desk Agent
Hampton Inn & Suites By Hilton
07.2018 - 04.2019
Administrative Assistant
Reply Inc
08.2012 - 06.2013
Front Desk Receptionist
Adrian's Beauty College
11.2010 - 06.2012
High School Diploma -
El Camino High School
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