Mary Stephan
Navarre
Summary
Experienced Corporate, VIP, High-end leisure travel agent with over 20 years of experience. Adept at delivering seamless travel experiences for executives, VIPs, groups, and leisure clients. Proven ability to enhance efficiency and provide exceptional customer service through strategic planning and industry experience. Seeking to leverage my skills in a dynamic corporate, leisure, or group travel role.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
IC Support/VIP
Frosch Travel, Division of JP Morgan Chase
06.2022 - Current
- Book air travel for travel agents and VIP/entertainment clients, ensuring seamless travel experiences
- Utilize Sabre 360 GDS for accurate and efficient travel bookings
- Provide exceptional customer service to maintain high client satisfaction
- Key account entertainment client and one former Ambassador
Corporate Travel Consultant
Travel Leaders Corporate
01.2020 - 05.2022
- Worked as a contract consultant for a major airline, providing customer service and support
- Managed a high volume of inbound calls in a virtual environment using GDS systems
- Demonstrated strong international and domestic booking skills across air, hotel, rail, car, and limo services
- Applied fare rules and executed domestic and international ticket exchanges
- Achieved high customer satisfaction ratings and consistently met monthly goals
- Received positive feedback from clients during performance reviews for outstanding service
- Key account was FTI Consulting
VIP/Executive Platinum Customer Coach
All Stars Travel Group
04.2019 - 09.2019
- Delivered white glove service to VIP and executive customers, managing all aspects of corporate, domestic, and international reservations
- Functioned as a liaison between airlines, hotels, and clients, ensuring smooth communication and service delivery
- Negotiated rates with hotels and rental car companies, optimizing client budgets
- Processed and resolved customer complaints promptly and effectively
- Key accounts included CEOs, and executive travel
International Travel Counselor
Carlson Wagonlit Travel
02.2018 - 04.2019
- Served as the primary contact for travel bookings, complaints, cancellations, and airline ticket exchanges
- Resolved customer service issues efficiently while meeting and exceeding metrics for service and call quality
- Booked group air and hotel travel
Travel Consultant
Four Seasons Travel
10.2016 - 10.2017
- Provided leisure travel services for Virtuoso high-end luxury clients
- Built strong relationships with hotels, resorts, cruise lines, and airlines worldwide
- Demonstrated in-depth knowledge of global tourist destinations and necessary travel documents
IC Team Sales Leader/Travel Consultant
Preferred Travel of Naples
12.2014 - 10.2016
- Led the independent contractor team in a retail travel agency, developing and implementing training programs
- Maintained regular communication with clients, providing updates on travel information and resolving disputes
- Successfully arranged travel for high-net-worth leisure clients, leveraging networking skills to develop new businesses
Owner
Allons Travel
01.2000 - 01.2016
- I owned a home-based travel agency for 16 years
- Specialized in destination weddings, group travel, family travel, and couples
- Booked group travel for Powell Chamber of Commerce and other affinity groups
Education
Applied Communications -
Ohio University
Athens, Ohio05.2025
Skills
- Corporate Travel Management
- Leisure Travel Management
- Group Travel Management
- GDS Systems
- Sabre Proficiency
- VIP Travel Coordination
- Executive Travel Coordination
- Domestic Travel Planning
- International Travel Planning
- Crisis Management
- Travel Disruptions
- Customer Service
- Client Relations
Timeline
IC Support/VIP
Frosch Travel, Division of JP Morgan Chase
06.2022 - Current
Corporate Travel Consultant
Travel Leaders Corporate
01.2020 - 05.2022
VIP/Executive Platinum Customer Coach
All Stars Travel Group
04.2019 - 09.2019
International Travel Counselor
Carlson Wagonlit Travel
02.2018 - 04.2019
Travel Consultant
Four Seasons Travel
10.2016 - 10.2017
IC Team Sales Leader/Travel Consultant
Preferred Travel of Naples
12.2014 - 10.2016
Owner
Allons Travel
01.2000 - 01.2016
Applied Communications -
Ohio University
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