Mary Stevens
Peoria,IL
Summary
Results-driven professional with extensive experience in customer service and operational management. Known for fostering positive relationships and ensuring customer satisfaction through patience, composure, and effective communication. Eager to leverage skills in a caregiving environment.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Help at Home
Bloomington, IL
10.2024 - Current
- Provided compassionate personal care and assistance with daily living activities for clients.
- Monitored vital signs and reported changes in client health to healthcare professionals.
- Assisted clients with mobility, transferring them safely between locations.
- Maintained accurate documentation of care provided and client progress.
Regional Manager
Emma's Eatery
Peoria, IL
06.2021 - 02.2026
- Led regional teams to achieve operational excellence across multiple locations.
- Developed and implemented strategic plans to enhance customer satisfaction and retention.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Trained and mentored staff on best practices for service delivery and quality standards.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
General Manager
Wendy's
East Peoria, IL
11.2010 - 04.2022
- Directed daily operations, ensuring optimal staffing and resource allocation for efficiency.
- Developed and implemented training programs to enhance team performance and service quality.
- Analyzed sales trends to drive menu optimization and maximize profitability.
- Fostered positive customer relationships through effective complaint resolution and service improvements.
Cashier
Bradley University
Peoria, IL
11.2008 - 12.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and concerns promptly, ensuring satisfaction during interactions.
Education
High School Diploma -
Limestone
Bartonville05-2009
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Customer service
- Customer satisfaction
- Patience and composure
Timeline
Home Health Aide
Help at Home
10.2024 - Current
Regional Manager
Emma's Eatery
06.2021 - 02.2026
General Manager
Wendy's
11.2010 - 04.2022
Cashier
Bradley University
11.2008 - 12.2019
High School Diploma -
Limestone