Mary Stevenson-Miller
Sacramento,CA
Summary
Dynamic leader and compassionate caregiver with a proven track record at Hyman Family Trust and Safeway. Excelled in team collaboration and complex problem-solving, enhancing operational efficiency and patient care. Recognized for rapid leadership growth and exceptional medication management skills. Achieved significant improvements in client and customer satisfaction through innovative strategies and empathetic service.
Overview
5
5
years of professional experience
Work History
Caregiver & Supervisor of Operations
Hyman Family Trust
11.2023 - Current
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Provided safe mobility support to help patients move around personal and public spaces.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
Front End Manager
Safeway
04.2020 - 10.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZSkills
- Complex Problem-solving
- Dementia care
- Team collaboration
- Medical record-keeping
- Medication management
- Care plan management
- Mobility assistance
- Physical therapy support
- Client transportation
- End-of-life care
- Respectful and compassionate
Timeline
Caregiver & Supervisor of Operations
Hyman Family Trust
11.2023 - Current
Front End Manager
Safeway
04.2020 - 10.2023
No Degree - Business Management
University of Phoenix
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