Mary Still
Lake Havasu City,AZ
Summary
Dynamic customer service professional with a proven track record of excellence and precision in data entry, notably at Hy-Vee Food Store. Demonstrates strong multitasking and organizational skills to enhance customer satisfaction through effective sales promotions and empathetic assistance. Proficient in Microsoft Office 365, consistently driving operational efficiency and team productivity. Aiming to leverage expertise to contribute to a high-performing team in a challenging environment.
Overview
26
26
years of professional experience
Work History
Cashier
Hy-Vee Food Store
Ankeny , IA
10.2023 - 09.2024
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Offered customers carry-out service at completion of transaction.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Accepted cash and credit card payments, issued receipts and provided change.
Administrative Clerk
Iowa Dept of Transportation
Ankeny, IA
03.2016 - 09.2024
- Managed phone communications addressing the needs of both internal employees and external clients.
- Processed high volumes of data with speed and accuracy.
- Arranged pertinent documents for judicial proceedings.
- Managed communication via email with clients and superiors.
- Familiar with Iowa legal statutes.
- Assigned documents accurately to respective queues.
- Assisted legal professionals in guiding clients toward reclaiming normalcy.
- Assisted supervisor with compiling special reports.
- Trained staff members to perform work activities and use computer applications.
Administration Clerk
Iowa Dept of Transportation
Ankeny , IA
06.2006 - 03.2016
- Handled incoming calls effectively.
- Handled the preparation and submission of quarterly fuel tax reports alongside IRP registrations and plate issuance.
- Engaged in the evaluation of newly developed applications with programming team.
- Facilitated public transactions at the front counter for registrations, fuel permits, and overweight permits.
- Issued permits for oversize and overweight vehicles.
- Performed detailed data entry tasks for both ongoing and new insurance applications under intrastate authority.
- Collaborated with internal and external customers via phone, email, and in person to identify and resolve issues.
- Aimed to broaden understanding through state-focused experiences.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Resolved customer inquiries or complaints in a professional manner both over the phone or through email communication.
- Maintained filing systems for records, correspondence, reports and documents.
Customer Service Manager
Wal-Mart
Ankeny, USA
01.1999 - 02.2009
- Managed customer service team, promoted goals, and conducted employee evaluations.
- Operated cash register efficiently, reducing customer wait times.
- Supported management with internal and external customer problem resolution efficiently.
- Addressed and resolved register issues involving NCR systems throughout the establishment.
- Left position after securing single full-time role.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Business Administration And Management
Kaplan University
Des Moines, IA04-2014
Skills
- Cash Drawer Management
- Returns Management
- Inventory Management
- Customer Service in Hospitality
- POS Transaction Processing
- Sales Promotions Expertise
- Multitasking and organization
- Proficient in Microsoft Office 365
- Data entry
- Customer assistance
- Work ethic and integrity
- Written and verbal communication
- Customer service excellence
- Time management skills
- Patience and empathy
References
References available upon request.
Timeline
Cashier
Hy-Vee Food Store
10.2023 - 09.2024
Administrative Clerk
Iowa Dept of Transportation
03.2016 - 09.2024
Administration Clerk
Iowa Dept of Transportation
06.2006 - 03.2016
Customer Service Manager
Wal-Mart
01.1999 - 02.2009
Bachelor of Arts - Business Administration And Management
Kaplan University
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