Mary Stokes
New York
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Cinepolis Luxury Cinemas and other notable companies. Leveraging POS system mastery and exceptional interpersonal skills, I significantly contributed to revenue growth and customer satisfaction. My proactive approach and ability to resolve issues swiftly underscore my commitment to excellence and teamwork.
Overview
2
2
years of professional experience
Work History
Box Office Ticket Seller
Cinepolis Luxury Cinemas
11.2015 - 07.2016
- Streamlined the ticket selling process through effective use of box office software systems and tools.
- Contributed to box office revenue growth with timely processing of phone, online, and in-person ticket transactions.
- Promoted special offers or discounts effectively, encouraging increased ticket sales for specific events or performances.
- Prepared detailed reports on daily sales activities, enabling management to make informed decisions regarding future strategies.
- Maintained a professional and courteous demeanor at all times, contributing to a positive image of the venue and its events.
- Ensured smooth event entry for patrons by validating tickets and addressing any discrepancies promptly.
- Liaised with third-party ticketing agencies as necessary to coordinate sales, seating arrangements, and related matters for specific events or performances.
- Enhanced customer satisfaction by providing accurate event information and efficient ticket sales services.
- Collaborated with fellow team members to maintain an organized work environment, improving efficiency during busy periods.
- Handled customer inquiries professionally, resolving issues swiftly and ensuring satisfactory outcomes for all parties involved.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Worked with other staff members for smooth theater operations.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided exceptional customer service to promote positive movie-going experience.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
CVS Pharmacy
10.2014 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Digital Film Academy
02.2014 - 07.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor Of Arts - English
John Jay College of Criminal Justice
New York, NY05.2024
Skills
- Professionalism and courtesy
- Cash handling expertise
- POS system
- Sales reporting
- Patience and tact
- Building rapport
- Ticket sales proficiency
- Excellent customer service
- Strong work ethic
- Promotional awareness
- Customer service
- Problem-solving
- Reliable and responsible
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Customer service excellence
- Organizational skills
- Team collaboration
- Creative thinking
- Active listening
- Effective communication
- Decision-making
- Order taking
- Cash register operation
- Self motivation
- Analytical thinking
- Interpersonal skills
- Conflict resolution
- Basic mathematics
- Coin and currency counting
Timeline
Box Office Ticket Seller
Cinepolis Luxury Cinemas
11.2015 - 07.2016
Cashier
CVS Pharmacy
10.2014 - 02.2015
Receptionist
Digital Film Academy
02.2014 - 07.2014
Bachelor Of Arts - English
John Jay College of Criminal Justice
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