Mary Stokes
Tampa,FL
Summary
Talented patient access representative, skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Committed to exploring innovative approaches for improving patient experience and operational workflows.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Referral Coordinator
Atlanta Gastroenterology Associates/The Liver Center
Atlanta, GA
06.2026 - 09.2026
- Scheduled patient appointments based on referral status, provider availability, and required documentation.
- Verified insurance information before forwarding referrals to reduce delays in patient processing.
- Maintained accurate referral records and updated patient information in the electronic medical record system.
- Communicated with patients about appointment details, referral status, and next steps in the intake process.
Patient Service Coordinator
Tampa Children's Surgery Center
Tampa, FL
10.2025 - 06.2026
- Greet pediatric patients and manage the check in & check out process, ensuring all forms (consents, health histories) are completed .
- Schedule surgeries and consultations, coordinating with dentists, anesthesiologists, and OR staff to maximize efficiency.
- Handle multi-line phones, respond to emails & faxes
- Maintain accurate electronic health records and update patient records through open dental software.
- Manage cancellations and fill empty spots in the surgical schedule immediately.
- Present treatment plans, explain insurance coverage to parents, and arrange financial agreements.
Patient Access Representative
Woman's Care
Tampa, FL
05.2023 - 10.2025
- Greeting and checking in patients in a friendly manner
- Verifying patients demographics and insurance information
- Accurately entering patient data and ensuring HIPPA guidelines during all interactions
- Scheduling appointments and procedures
- Collecting co payments and patient balances
- Obtaining pre-authorizations from insurance companies and/or PCP
- Answering phones and directing them to the appropriate team member
- Answer patients inquiries and provide excellent customer service
- Assisted patients with completing necessary paperwork before their appointments began.
- Performs other job duties as assigned by manager/supervisor
Medical Receptionist
TGH Urgent Care Powered by Fasttrack
Tampa, FL
07.2021 - 05.2023
- Greeted patients and visitors promptly, creating a welcoming first point of contact.
- Registered patients and entered demographics accurately into the electronic medical records system.
- Verified insurance eligibility through Availity, United Healthcare, Humana Military, Tricare, and other EHR platforms.
- Scanned documents into electronic health records accurately and maintained orderly patient files.
- Answered and routed telephone calls professionally while handling patient questions and follow-up needs.
Customer Service Representative/Insurance Enrollment Specialist
The Kenefic Group
Tampa, FL
08.2018 - 07.2021
- Provided ongoing support to clients during open enrollment period.
- Verified eligibility requirements for applicants' benefits coverage.
- Reviewed and processed enrollment applications for health care plans.
- Coordinated with internal departments to resolve any discrepancies or issues.
- Assisted customers with choosing appropriate insurance plans based on their needs.
- Hybrid/remote work
- Managed a high call volume from diverse callers
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Created and entered enrollment applications for new consumers in company database.
- Analyzed call volume and average call time to monitor performance and productivity.
Education
Diploma - undefined
Middleton High School
Tampa01.2008
Skills
Multitasking and organization
Customer service
EMR systems
LANGUAGE
English
Fluent
Timeline
Referral Coordinator
Atlanta Gastroenterology Associates/The Liver Center
06.2026 - 09.2026
Patient Service Coordinator
Tampa Children's Surgery Center
10.2025 - 06.2026
Patient Access Representative
Woman's Care
05.2023 - 10.2025
Medical Receptionist
TGH Urgent Care Powered by Fasttrack
07.2021 - 05.2023
Customer Service Representative/Insurance Enrollment Specialist
The Kenefic Group
08.2018 - 07.2021
Diploma - undefined
Middleton High School