Summary
Overview
Work History
Education
Skills
Affiliations
ADDITIONAL DUTIES
Certification
Timeline
Generic

MARY STURGEON

Columbus

Summary

Results-driven professional with strong organizational skills and attention to detail. Proven ability to implement efficient filing systems and enhance patient management processes in medical environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ADMINISTRATIVE ASSISTANT I

Ohio Health Systems
Columbus
01.2024 - Current
  • Implemented efficient filing systems to enhance information retrieval and document organization.
  • Coordinated onboarding processes for new employees through orientation materials.
  • Provided administrative support to executive team, including meeting scheduling and calendar management.
  • Organized and maintained both physical and electronic document filing systems, ensuring confidentiality.
  • Answered phone calls and emails to facilitate effective business correspondence.
  • Greeted visitors professionally, addressing inquiries and directing them appropriately.
  • Composed various written communications including letters, reports, and presentations as needed.
  • Ensured operational efficiency of office equipment, troubleshooting issues as necessary.

Medical Office Specialist

Ohio Health Systems
Columbus
09.2020 - 12.2023
  • Streamlined patient scheduling and appointment confirmations for improved efficiency.
  • Coordinated insurance verification and pre-authorization processes to ensure timely care.
  • Maintained accurate electronic health records to support patient management.
  • Communicated effectively with patients on medical inquiries and billing concerns.
  • Managed front desk operations, handling phone calls and inquiries promptly.
  • Ensured consistent compliance with healthcare regulations and organizational policies.
  • Greeted patients, completed check-in procedures, and provided directions to exam rooms.
  • Resolved customer service issues professionally while adhering to HIPAA regulations.

Medical Records Specialist

INTERNAL MEDICAL CONSULTANTS OF COLUMBUS, INC.
Columbus
08.2013 - 09.2020
  • Supported nine-doctor practice by managing medical records for 30-35 patients daily.
  • Created and updated patient records to ensure accuracy and compliance.
  • Verified insurance and benefits for 5-10 new patients daily to facilitate care.
  • Responded to inquiries from patients, physicians, and insurance carriers regarding records.
  • Handled import and export of medical records as required.
  • Served as receptionist, greeting patients and answering phone calls efficiently.

Education

ASSOCIATE OF APPLIED SCIENCE - MEDICAL RECORDS / HEALTH INFORMATION MANAGEMENT

Hocking College
Nelsonville, OH
01.2013

Skills

  • Document management and office administration
  • Scheduling and time management
  • Compliance and regulations oversight
  • EHR and patient communication
  • Insurance verification and problem solving
  • Attention to detail and effective communication
  • Team collaboration

Affiliations

  • READING

ADDITIONAL DUTIES

  • have taken on duties that have given me more responsibility
  • on call scheduling monthly
  • keep track of 4 different schedules for doctors,fellowship,residents and app's at 3 different hospitals
  • set up meeting between doctors and lawyers
  • expense reports
  • cover front desk
  • cover BWC

Certification

  • notary 10+years

Timeline

ADMINISTRATIVE ASSISTANT I

Ohio Health Systems
01.2024 - Current

Medical Office Specialist

Ohio Health Systems
09.2020 - 12.2023

Medical Records Specialist

INTERNAL MEDICAL CONSULTANTS OF COLUMBUS, INC.
08.2013 - 09.2020

ASSOCIATE OF APPLIED SCIENCE - MEDICAL RECORDS / HEALTH INFORMATION MANAGEMENT

Hocking College

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