MARY SULLIVAN
San Antonio,Texas
Summary
Resourceful Associate Director possessing sound knowledge of financial oversight, protocol development and process improvement. Team-oriented leader dedicated to developing strategies and identifying potential opportunities to grow team. Outstanding communicator and problem-solver proficient in job-related project management software. Successful in executing standard operating procedures to positively impact organizational goals.
Overview
14
14
years of professional experience
Work History
Associate Director, Market Access and Reimbursement
Boehringer-Ingelheim
08.2022 - Current
- Collaborate with Field teams to address challenges in the prior authorization and appeal process
- Educated and supported providers to enhance patient outcomes
- Monitor account trends for identifying opportunities to enhance support and resolve issues.
- Compliant communication with providers and SPs expedites prescription process
- Maintain focus on patient journey during issue identification and resolution activation in an efficient and compliant manner
- Collaborate with West Zone RAAD team to problem-solve, share insights, and strive for success as a cohesive unit
- Foster engagement through open-mindedness, quick action, and proactive support.
- Demonstrate success in internally and externally driving disease state education
- Effectively communicate patient journeys to ensure sensitivity and urgency
- Extensive knowledge of access and reimbursement landscapes in diverse regions
- Serve as a dependable resource and collaborator for internal and external stakeholders.
Regional Account Executive
Walgreens
12.2018 - 08.2022
- Maintained high degree of clinical knowledge to effectively engage with medical professionals
- Identified and addressed specialty pharmacy needs, implementing collaborative solutions.
- Analyzed local and regional market trends to develop and effectively implement business strategy
- Developed strong internal partnerships for creation of compliant plans aligned with company objectives
- Served as a valuable resource for educating and supporting various business units
- Mentored both new and existing employees
- Oversee and manage territory budget while ensuring compliance with all regulatory guidelines
- Achieved consistent success by documenting and sharing best practices in a collaborative work setting, surpassing business expectations regularly.
- Held leadership role on Walgreens disAbility Alliance Business Resource Group.
Product Manager, Specialty
AllianceRx Walgreens Prime
01.2017 - 01.2019
- Dedicated to supporting rare disorders
- Collaborated in the development and implementation of the innovative Connected Care program, as well as the establishment of specialized disease state teams for CF, IPF, and PAH.
- Executed and enhanced programs across various functions, developed resources as relevant and led marketing initiatives.
- Managed exception resolution process for specialty operations to enhance patient and client experience, while implementing new strategies as required.
- Implemented and executed new CF training program as part of LTMP initiative
- Negotiated contracts with external partners to support education and advocacy initiatives
- Took charge in setting up and overseeing a specialized Pulmonary SharePoint page.
- Conducted analysis of sales trends and data to identify access needs in various regions using CBSPs when necessary
- Provided ongoing support for CBSP network following site identification and launch
- Participated in rare disease drug launches
- Developed and launched internal Pulmonary Brand Team.
- Established and nurtured connections with external business partners and advocacy groups
- Prepared and presented QBRs with biopharmaceutical partners and payer presentations.
- Worked closely with Trade to secure LDD access
- Managed end-to-end coordination of conferences and educational programs, ensuring seamless execution from inception to conclusion
- Developed and provided continuous training to multi-functional teams across the organization
- Served as a subject matter expert, providing in-depth knowledge on rare conditions.
Cystic Fibrosis Client Advocate
CF Services Pharmacy, A Walgreens Alliance Pharmacy
01.2010 - 01.2017
- Effectively communicated the benefits and overall value of CFS/Walgreens to the Cystic Fibrosis Community
- Managed territory across 14 states
- Adapted to diverse needs across territory by utilizing strong understanding of regional influences and resources within different markets
- Collaborated with Accredited Care Centers, Foundation Chapters, advocacy groups, and pharmaceutical companies to offer valuable resources and insights.
- Provided counseling to families and providers on insurance matters, financial resources, and other complexities associated with cystic fibrosis diagnosis
- Led negotiations, development, and execution of Cystic Fibrosis Continuing Education course for Pharmacists within organization to meet educational needs identified
- Collaborated with the digital team to develop and implement innovative content and solutions for social media and marketing
- Identified access issues and facilitated the launch of dedicated Cystic Fibrosis specialized pharmacies
- Expanded enterprise presence and met patient needs by leveraging Walgreens assets
- Led response initiative for natural disasters, ensuring availability of necessary medications and supplies.
- Facilitated parent discussion groups to identify and address needs and concerns.
Education
Bachelor of Arts Degree -
University of the Incarnate Word
Skills
- Market Access
- Project Management
- Problem Solving
- Collaboration
- Business Strategy
- Leadership
- Contract Negotiation
- Advocacy
- Data Analysis
- Well versed in rare diseases
Accomplishments
- Co-chair for international virtual conference
- Received Walgreens Champion of Champions Award, 2016
- Recognized as Top Award recipient out of over 8,000 nominees
- Completed Mentor Training
- Experience engaging on the local, regional and national level for the CF Foundation, Any Baby Can, Make-A-Wish Foundation, NORD, and The Children's Miracle Network through all media outlets and audiences
- Presentations on disease state education, business planning and strategy
- Published articles in web-based publications
- Annual Chair for Great Strides Walks and other CF Foundation events
- Chair for Make-A-Wish 25th Anniversary Celebration
- Member of CF Foundation Board of Directors
- Awarded Texas PTA Lifetime Membership Award
- PTO Vice President
- Served on panel for NORD Living Rare 2019
Timeline
Associate Director, Market Access and Reimbursement
Boehringer-Ingelheim
08.2022 - Current
Regional Account Executive
Walgreens
12.2018 - 08.2022
Product Manager, Specialty
AllianceRx Walgreens Prime
01.2017 - 01.2019
Cystic Fibrosis Client Advocate
CF Services Pharmacy, A Walgreens Alliance Pharmacy
01.2010 - 01.2017
Bachelor of Arts Degree -
University of the Incarnate Word