Mary Surbaugh
PO Box 511, Lewisburg ,WV
Summary
Dynamic professional with a proven track record at Rainelle Medical Center, excelling in client relations and sales operations. Skilled in CRM management and inventory tracking, I successfully enhanced brand visibility and optimized procurement processes, driving significant improvements in operational efficiency and customer satisfaction. Passionate about fostering community engagement and collaboration.
Overview
2025
2025
years of professional experience
Work History
Farmers Market Manager
CourtHouse Farmers Market Indoor & Outdoor
01.2019 - 09.2024
- Developed and implemented marketing strategies to enhance market visibility and community engagement.
- Managed vendor relationships, ensuring compliance with market regulations and quality standards.
- Coordinated promotional events to increase foot traffic and customer interaction at the market.
- Analyzed consumer trends to optimize product offerings and improve overall customer satisfaction.
- Developed and executed market entry strategies to expand product reach across key regions.
- Conducted competitive analysis to identify market trends and inform product positioning efforts.
- Managed daily operations of market events, ensuring compliance with health regulations and vendor guidelines.
- Oversaw daily operations, ensuring smooth vendor coordination and product availability.
- Developed marketing strategies to increase foot traffic and community engagement.
- Cultivated relationships with local farmers and artisans to enhance market offerings.
- Implemented sustainable practices, improving waste management and resource efficiency.
- Coordinated special events, boosting market visibility and customer participation.
- Trained staff on customer service standards and operational procedures for consistency.
- Analyzed sales data to inform decisions on product selection and pricing strategies.
- Led community outreach initiatives, fostering partnerships with local organizations and businesses.
- Generated increased foot traffic by hosting special events to attract new customers and build community engagement.
Community Health Worker / Educator
Quality Insights
11.2022 - 05.2024
- Conducted community outreach initiatives to raise awareness about health resources and services.
- Assisted individuals in navigating healthcare systems to access necessary services effectively.
- Facilitated workshops focused on preventive care and healthy lifestyle choices within the community.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Addressed patient concerns and provided support to vulnerable demographics.
- Collaborated with multidisciplinary teams to develop tailored health education materials for diverse populations.
Volunteer Coordinator
Chocolate Festival ( Volunteer )
01.2022 - 05.2022
- Coordinated volunteer recruitment efforts, enhancing community engagement and participation.
- Developed training materials, ensuring volunteers received comprehensive onboarding and support.
- Managed scheduling logistics for events, optimizing volunteer placement and resource allocation.
- Facilitated communication between volunteers and organizational leadership to improve collaboration.
- Implemented feedback mechanisms, refining volunteer programs based on participant insights.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Evaluated volunteer performance through feedback mechanisms to drive continuous improvement initiatives
- Monitored front areas so that questions could be promptly addressed.
- Coordinated recruitment drives, significantly increasing pool of volunteers for various projects.
- Enhanced volunteer retention rates by implementing targeted engagement strategies and recognition programs.
Volunteer Liaison-Local Hire
FEMA Department of Homeland Security
08.2016 - 11.2016
- Facilitated communication between stakeholders to ensure alignment on disaster response strategies.
- Analyzed feedback from community leaders to refine outreach programs and improve service delivery.
- Developed and implemented policies that strengthened collaboration across federal, state, and local agencies.
- Led cross-functional teams in executing disaster preparedness initiatives, ensuring timely resource allocation.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
Marketing Director, Purchasing Director
Rainelle Medical Center
03.1994 - 07.2016
- Developed and executed integrated marketing strategies to enhance brand visibility and engagement.
- Led cross-functional teams to drive successful product launches and market penetration initiatives.
- Streamlined inventory management processes to enhance efficiency and reduce excess stock.
- Negotiated contracts with suppliers to optimize procurement costs and improve service levels.
- Led cross-functional teams in implementing new inventory management software, improving tracking accuracy.
- Conducted regular audits of inventory levels to ensure compliance with company policies and standards.
- Optimized vendor relationships by regularly assessing contract terms and conditions with a focus on long-term value creation rather than short-term cost reductions alone.
- Evaluated potential suppliers based on quality standards, lead times, pricing structures, and capacity capabilities to select best-fit partners for company needs.
- Conducted regular audits of warehouse operations to ensure compliance with safety regulations, minimizing risk exposure within the organization.
Head Cashier / Front End Manager
Aides Discount
1988 - 2003
- Supervised daily cash operations and ensured accuracy in transactions.
- Trained and mentored new cashiers on best practices and customer service standards.
- Implemented improved cash handling procedures to enhance operational efficiency.
- Resolved customer inquiries and issues, ensuring positive shopping experiences.
- Coordinated scheduling and workflow for cashier team to optimize productivity.
- Conducted regular audits of cash drawers to maintain compliance with financial policies.
- Monitored cash register performance and identified areas for process improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
No Degree - General Studies
West Virginia University
Morgantown, WVCertificate - CHERP Community Health Educated Resource Person
Wvsom
Lewisburg, WV04.2014
High School Diploma -
Greenbrier West High School
Charmco, WVSkills
- Client relations
- Sales operations
- CRM management
- Daily balancing coordination
- Register coordination Cash , Check CC balancing
- Daily inventory, semi annual and annual inventory
- Inventory tracking and charging
- Customer service skills
Accomplishments
- Farmacy Healthy Food for Diabetics through effectively helping with [Task] 2020 to Robert C Byrd Clinic 2024.
- Managed 2 markets that had been separated for a number of years, estranged for years. Put the bad blood behind.and did what we had to do for the good of all in Greenbrier Co. Became a top 10.contender in WV.
- Established and maintained first central inventory at Medical facility.
- Managed inventory for maintained site plus 2 out of area sites and several school based ( 4 ) health.
- Managed staff RMC housekeeping / warehouse.
- Collaborated with several teams of S. WV in the development of Covid 19 protocols, procedure, planning of health resource fairs.
- I really have do alot in my many years of working.
Timeline
Community Health Worker / Educator
Quality Insights
11.2022 - 05.2024
Volunteer Coordinator
Chocolate Festival ( Volunteer )
01.2022 - 05.2022
Farmers Market Manager
CourtHouse Farmers Market Indoor & Outdoor
01.2019 - 09.2024
Volunteer Liaison-Local Hire
FEMA Department of Homeland Security
08.2016 - 11.2016
Marketing Director, Purchasing Director
Rainelle Medical Center
03.1994 - 07.2016
Head Cashier / Front End Manager
Aides Discount
1988 - 2003
No Degree - General Studies
West Virginia University
Certificate - CHERP Community Health Educated Resource Person
Wvsom
High School Diploma -
Greenbrier West High School