Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Swaggerty

Administrative Assistant & Retail Sales
Middletown,Ohio

Summary

Dynamic Executive Assistant with a proven track record at Everett Consulting, adept at enhancing office efficiency through meticulous calendar management and effective communication. Recognized for maintaining confidentiality and streamlining operations, while demonstrating exceptional organizational skills and a customer service-oriented approach. Proficient in payroll processing and advanced software applications.

Work History

Executive Assistant

Everett Consulting
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Used advanced software to prepare documents, reports, and presentations.
  • Answered high volume of phone calls and email inquiries.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.

Financial Coordinator

Broward College - A. Hugh Adams Central Campus
1985 - 2006
  • Maintained a high level of confidentiality when handling sensitive financial information and employee records.
  • Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
  • Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for Number employees.

Sales Associate

Neiman Marcus
1995 - 2004
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Education

None - Etiquette

John Robert Powers
Fort Lauderdale, FL

None - Liberal Arts

Broward College
Fort Lauderdale, FL

Certificate - Data Processing

New York Technical Institute
Dayton, OH
09.1966

Skills

Administrative support

Accomplishments

While I held the position of Student Appeals, which presented student petitions to the Academic Standards Committee, I was appointed to the committee by Dr. Holcombe, president of Broward College.I was the first staff member to be a member of the Academic Standards Committee.

Timeline

Executive Assistant

Everett Consulting

Financial Coordinator

Broward College - A. Hugh Adams Central Campus
1985 - 2006

Sales Associate

Neiman Marcus
1995 - 2004

None - Etiquette

John Robert Powers

None - Liberal Arts

Broward College

Certificate - Data Processing

New York Technical Institute

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Mary SwaggertyAdministrative Assistant & Retail Sales