Mary Swain

Experienced supervisor specializing in healthcare operations and patient care to drive efficiency and satisfaction. Results-driven healthcare supervisor with over 20 years of experience specializing in insurance billing, claims management, and revenue cycle optimization. Proven track record in reducing denied claims, improving accounts receivable turnaround, and driving process improvements for operational efficiency. Adept at building strong relationships with stakeholders to support organizational goals, while maintaining compliance with account documentation and confidentiality standards. Skilled in data entry, EMR system management, and team leadership, with additional expertise in veterinary assistance and customer service. Recognized for delivering high-quality patient and client care in both healthcare and veterinary environments. Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

• Achieved 80% by completing AR inventory with accuracy and efficiency.
• Achieved 80% through effectively helping with AR reduction during conversion.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 5 staff members.

Title: Supervisor

• Work leader /Supervisor, Cleveland Clinic dba Martin Health Systems, 01/01/2003-10/03/2024, Demonstrate leadership by ensuring adherence to policies and procedures while enhancing team performance., Develop and implement processes that improve operational efficiency and patient care., Utilize communication and problem-solving skills to address patient concerns and streamline insurance billing., Increased claims approval rates through effective follow-up on denied claims., Boosted patient satisfaction scores by addressing concerns promptly., Reduced data entry errors through streamlined processes., Enhanced collections efficiency by 20% via strategic follow-up on outstanding balances., Improved timekeeping accuracy, ensuring timely payroll processing with the Kronos system., Training new Job Hirers