Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Sykes

Hammond,IN

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager

Burger King
Hammond, IN
03.2019 - 10.2024
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed and implemented strategic plans to achieve company objectives.

Cashier

McDonald's
East Chicago, IN
04.2010 - 06.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Carver High School
Chicago, IL
02-2007

Skills

  • Contract Management
  • Staff Development
  • Marketing
  • Workforce Management
  • Business Administration
  • Policy Implementation

Certification

  • sarve safe

Timeline

Manager

Burger King
03.2019 - 10.2024

Cashier

McDonald's
04.2010 - 06.2016

High School Diploma -

Carver High School

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Mary Sykes