Mary Sylvanowicz, RN

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote product loyalty.
• Played instrumental role in client satisfaction by working with product and support teams for proper resolution of critical patient safety issues.

• Coached, mentored and developed team of implementation consultants by teaching best practices and protocols to ensure successful implementations.
• Acted as subject matter expert for clients as well as internal departments

• Organized project implementation resources and leveraged expertise to assist organizational rollout of CPOE application at 12 hospitals that are part of a nationwide healthcare system
• Led custom product training for facility and division analysts
• Additional responsibilities included issue escalation and coordination of product enhancement requests

Consultant for PatientKeeper, a leading provider of healthcare applications for physicians, specializing in CPOE

• Conducted client workflow analysis, end user training and activation support for nationwide healthcare system
• Assessed project scope to confirm details and understand customer expectations in advance
• Installed, configured and handled troubleshooting tasks for the application

• Consulted for a large, multi-site academic medical center to ensure that existing and newly developed electronic documentation meets end user workflow needs and federal regulations.
• Conducted customized end user training
• Responsible for clinical documentation configurations and test script creation and execution
• Worked with customers to understand needs and provide excellent service

• Responsibilities included planning, design, development, testing, implementation and evaluation of Siemens Pharmacy Application and Medication Administration Checking System at large healthcare system in western MA.
• Developed future state process flows for pharmacy, nursing and physicians which focus on system and industry best practice recommendations for safe medication ordering, processing, dispensing and administration.
• Influenced care outcomes by implementing improvements and optimizing health information technology
• Used advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes

• Assisted with evaluation of several inpatient clinical documentation systems and gave vital input on vendor selection
• Identified opportunities for nursing workflow improvement through use of technology
• Lead deployment of these changes and measurement of their outcomes and effectiveness
• Applied medical subject matter knowledge to improve IT systems and functions

• Assisted with development of current and future state workflows for client reference
• Completed application design and build for 3 hospitals that are part of large health care system in Mid-West
• Created testing plans, end user education and training curriculum
• Increased customer satisfaction by resolving issues

• Worked closely with multi-disciplinary team to ensure that electronic medication administration record allowed for safe administration and review of patient medications.
• Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows
• Served as liaison between end-users and health IT team
• Conducted over 25 end user training classes for ICU/NICU nursing and physician staff.

• Responsible for 1 to 2 critically ill patients per shift with life threatening conditions ranging in age from newborn to early adult.
• Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
• Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals
• Counseled patients and families on treatments, care options and discharge instructions