Mary Tadesse
Las Vegas,NV
Summary
Knowledgeable Hotel Operations Manager with proven background in overseeing daily operations and ensuring smooth transitions between shifts. Managed diverse teams and maintained high standards of customer satisfaction. Demonstrated problem-solving skills and effective communication to address and resolve issues promptly. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relief Manger
Cosmopolitan Of Las Vegas
03.2024 - Current
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Self-motivated, with a strong sense of personal responsibility.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Hotel Operations Head Cashier
Cosmopolitan Hotel and Casino
09.2022 - Current
- Company Overview: Industry: Hospitality
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Agent
Cosmopolitan Hotel and Casino
09.2021 - Current
- Company Overview: Industry: Hospitality
- Industry: Hospitality
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Front Desk Agent / Night Auditor
Rio Hotel Caesars Entertainment
07.2018 - 08.2021
- Company Overview: Industry: Hospitality
- Industry: Hospitality
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Collected room deposits, fees, and payments.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Prepare the hotel for date-roll the next day
- Self-motivated, with a strong sense of personal responsibility.
Housekeeping / Guest Services
The Cromwell
05.2014 - 06.2018
- Company Overview: Industry: Hospitality
- Industry: Hospitality
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
Education
Associate of Applied Business - Agricultural Business And Management
Collage of Sothern Nevada
Las Vegas 12-2025
Skills
- Sales Techniques
- Team Building and Leadership
- Coaching and Mentoring
- Front-end management
- Cash handling
- Incident Reports
- Payment Processing
- Decision making
- Interpersonal skills
- Time management
- Organizational skills
- Work ethic
- Computer ability
- Problem-solving abilities
- Multitasking
- Teamwork and Collaboration
- Positive Attitude
Coreknowledgeandskills
- Revenue Management
- Sales Techniques
- Operations
- Team Building and Leadership
- Coaching and Mentoring
- Profit and Loss Management
- Store Planning and Design
Additionalexpertiseandskills
- Front end management and cash handling in extremely high volume store.
- Excellent oral and written communication skills in English and Spanish.
- Highly-developed decision making skills.
- Strong interpersonal skills.
- Outstanding time management and organizations skills.
- Extremely strong work ethic.
- Proficient computer abilities in Excel, Word, Outlook, PowerPoint and AS400.
- Excellent merchandising and visual presentation techniques.
Roles And Responsibilities
- Hands-on leader with strong emphasis on team building and in team management.
- Count management.
- As revenue management.
- Account billing.
- Audit cash registers.
- Ensure policy and procedure followed by the team members.
- Help support none gaming audit team and account receivable team.
- Manage and build master account while overseeing city ledger.
- Provide impeccable guest service and hospitality.
- Anticipate Guest needs and wants.
Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
Languages
English
Professional Working
Timeline
Relief Manger
Cosmopolitan Of Las Vegas
03.2024 - Current
Hotel Operations Head Cashier
Cosmopolitan Hotel and Casino
09.2022 - Current
Front Desk Agent
Cosmopolitan Hotel and Casino
09.2021 - Current
Front Desk Agent / Night Auditor
Rio Hotel Caesars Entertainment
07.2018 - 08.2021
Housekeeping / Guest Services
The Cromwell
05.2014 - 06.2018
Associate of Applied Business - Agricultural Business And Management
Collage of Sothern Nevada
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