Mary Tate
Arcade,Georgia
Summary
Driven and decisive associate offering 12+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Coordinator
Office Depot Distribution
Buford, GA
04.2022 - Current
- Liaised with senior management staff on recruitment strategies for improving efficiency within the Talent Acquisition function.
- Developed job postings and worked with internal teams to ensure accuracy of job descriptions.
- Established partnerships with local organizations or associations that are dedicated towards developing professional skills among individuals seeking employment opportunities.
- Participated in career fairs and other recruiting events to source qualified talent.
- Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
- Analyzed data related to recruitment metrics such as time-to-fill rate, cost-per-hire, quality of hire.
- Collaborated with Human Resources team members on various projects related to Employee Relations, Performance Management, Compensation and Benefits.
- Prepared offer letters for successful applicants according to established guidelines.
- Created and maintained relationships with recruitment agencies, universities, colleges, and other external resources to identify potential candidates.
- Managed the onboarding process for new hires including completing all necessary paperwork, organizing orientation sessions, and providing support during the transition period.
- Conducted initial phone screens of potential candidates.
- Negotiated employment offers with selected candidates.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Scheduled or conducted new employee orientations.
Training Specialist
Office Depot Distibution Center
Buford, GA
12.2020 - 04.2022
- Assisted in creating an effective onboarding program for new employees.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Trained employees on new software with minimum level of frustration and training friction.
- Educated, coached and mentored 50+ new hires in multiple positions.
- Produced high-quality videos for future training purposes.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Facilitated classroom instruction for groups up to 30 students.
- Organized educational seminars and workshops related to professional development topics.
- Tracked attendees, participation and understanding of course material.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Coordinated recruitment and placement of training program participants.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Selected and assigned instructors to conduct training.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
Returns Specialist
Office Depot Distribution Center
Buford , Georgia
08.2017 - 12.2020
- Tracked shipments from vendors that contained returned goods and updated relevant databases accordingly.
- Identified trends in customer returns that could be used to improve product quality or enhance service offerings.
- Provided customers with instructions on how to properly package their returns for shipment back to the company.
- Performed detailed reviews of customer returns to identify any discrepancies.
- Resolved disputes between customers and other departments concerning returns.
- Processed refunds in accordance with company policies and procedures.
- Monitored inventory levels of returned items and communicated stock status updates as needed.
- Interacted with vendors when necessary to facilitate timely resolution of return issues.
- Generated weekly reports summarizing return activity and submitted them to management.
- Evaluated product condition and determined whether the return was eligible for a refund or exchange.
- Maintained accurate records of all returned items in database systems.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Rotated through various departments to meet demands of business.
- Input clear customer account notes in internal computer systems to document return reasons.
- Strengthened customer retention by offering discount options.
- Updated AOPS and system with order specifics and customer details, preferences and billing information.
- Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
- Received, logged, and tracked all returned items according to established procedures.
Stocking Specialist
Office Depot Distribution Center
Buford, GA
03.2015 - 08.2017
- Oversaw quality control, break times and production standards for 15 associates.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Operated forklifts to move supplies and finished products.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Collaborated with other departments to ensure alignment of goals across teams.
- Implemented changes in response to changing business needs or customer demands.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Inventory Control Specialist
Office Depot Distribution Center
Buford, GA
06.2011 - 03.2015
- Entered information into system to update status reports.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Transported items using equipment like forklifts and hand trucks.
- Pulled damaged and recalled products for return or disposal.
- Operated forklift and pallet jack to transport heavy loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Developed training materials related to best practices in inventory management.
- Managed a team responsible for day-to-day operations associated with the company's warehousing activities.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Created reports on stock movements, shortages, overages, and other relevant data points for management review.
- Investigated causes of discrepancies between actual stock count versus system-generated reports.
Education
Lanier Technical College
Oakwood, GA08.2011
High School Diploma -
East Hall High School
Gainesville, GA05.2011
Skills
- Recruitment
- Talent Management
- Recruitment Planning
- In-Person and Telephone Interviewing
- Training and Mentoring
- New Hire Onboarding
- New Hire Orientation
- Drug Testing
Timeline
Talent Acquisition Coordinator
Office Depot Distribution
04.2022 - Current
Training Specialist
Office Depot Distibution Center
12.2020 - 04.2022
Returns Specialist
Office Depot Distribution Center
08.2017 - 12.2020
Stocking Specialist
Office Depot Distribution Center
03.2015 - 08.2017
Inventory Control Specialist
Office Depot Distribution Center
06.2011 - 03.2015
Lanier Technical College
High School Diploma -
East Hall High School