Mary Taylor
Virginia Beach,VA
Summary
Diligent at server and cashier functions with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with individual and team collaboration and adaptable to new processes and procedures. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Cashier
Kroger
Virginia Beach, VA
10.2023 - 01.2024
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained work area and kept cash drawer organized.
- Worked closely with front-end staff to assist customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Performed other duties as assigned by management.
Server
Pappasito's Cantina
Houston, TX
01.2023 - 09.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Prepared checks, itemizing total meal costs and taxes.
- Followed health safety guidelines when preparing and serving food products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food orders promptly and courteously.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier
Hobby Lobby
Spring, TX
08.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Greeted customers promptly and responded to questions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Welcomed customers, offering assistance to help find store items.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Early Childhood Education
Western Texas College
Snyder, TX05-2018
Some College (No Degree) - Early Childhood Education
University of St. Thomas
Houston, TXSkills
- Customer Service
- Sales Expertise
- Time Management Skills
- Cash Register Operation
- Customer Assistance
- Complex Problem-Solving
- Guest Inquiries
- Conflict Resolution
- Money Handling
- Ordering and Stocking
- POS System Operations
- Product Knowledge
- Organizational Abilities
- Written and Verbal Communication
- Merchandise Restocking
Timeline
Cashier
Kroger
10.2023 - 01.2024
Server
Pappasito's Cantina
01.2023 - 09.2023
Cashier
Hobby Lobby
08.2022 - 12.2022
Early Childhood Education
Western Texas College
Some College (No Degree) - Early Childhood Education
University of St. Thomas
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