Mary Taylor
SPRING HILL,TN
Summary
Dynamic administrative professional with a proven track record at HealthMarkets Insurance, excelling in customer service and office administration. Expert in optimizing workflows and enhancing client relations, I implemented efficient scheduling systems and developed organized filing processes, significantly improving operational efficiency and client satisfaction. Proficient in Microsoft Office Suite and detail-oriented in data management. I have extensive front desk experience in both fields dealing with clients and/or upselling.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Administrative Assistant
HealthMarkets Insurance-Bob Brooks
05.2021 - Current
- Coordinated scheduling for multiple executives, ensuring optimal time management and meeting efficiency.
- Streamlined office procedures, enhancing workflow and reducing turnaround times for administrative tasks.
- Managed correspondence and communication with clients, maintaining professionalism and confidentiality.
- Developed filing systems that improved document retrieval speed and organization across departments.
- Assisted in onboarding new employees, providing training on office protocols and software systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Senior Hairstylist
SELF
1985 - 05.2021
- Designed and executed innovative haircuts and styles tailored to client preferences.
- Mentored junior stylists, enhancing their skill sets and customer service techniques.
- Developed personalized haircare regimens, improving client satisfaction and retention rates.
- Streamlined appointment scheduling processes, optimizing workflow and reducing client wait times.
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
Education
Health And LIfe License - Health And Life Insurance
WEB CE
ONLINE12-2013
License - Cosmetology
Allure Cosmetology School
Scottsdale, AZ01-1985
Skills
- Customer service
- Detail-oriented data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
Certification
Certified to sell all Health, Life, Medicare advantage and Medicare supplemental, along with certifications from the Federal Marketplace to sell ACA plans.
Timeline
Administrative Assistant
HealthMarkets Insurance-Bob Brooks
05.2021 - Current
Senior Hairstylist
SELF
1985 - 05.2021
Health And LIfe License - Health And Life Insurance
WEB CE
License - Cosmetology
Allure Cosmetology School