Mary E. Taylor-Nash
Atlanta,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Peachtree Center Complex
Atlanta, United States
10.2018 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative/Dispatcher
Fulton County Government
Atlanta, Georgia
10.1996 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
New Hampshire11.2022
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Interpretation and Translation Services
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Representative
Peachtree Center Complex
10.2018 - 12.2020
Customer Service Representative/Dispatcher
Fulton County Government
10.1996 - 01.2015
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
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