Mary Thomas
Needville,Texas
Summary
Dynamic leader with a proven track record at RSSLC, enhancing team productivity and employee satisfaction through effective coaching, mentoring, and innovative schedule development. Excelled in fostering a collaborative environment, significantly boosting engagement, and streamlining operations. Skilled in conflict resolution and adaptability, driving professional growth and operational excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Supervisor
RSSLC
08.1998 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Education
None -
06.1994
Skills
- Schedule development
- Coaching and mentoring
- Task delegation
- Documentation and reporting
- Employee development
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Professionalism
- Reliability
- Teamwork
- Team leadership
Timeline
Supervisor - RSSLC
08.1998 - 02.2025
B.F. Terry High School - None,
Similar Profiles
Cynthia GaonaCynthia Gaona
Customer Service Representative at WalmartCustomer Service Representative at Walmart
HEATHER TUMLINSONHEATHER TUMLINSON
Medical Office Manager at Fort Bend GeriatricsMedical Office Manager at Fort Bend Geriatrics
Jose Antonio Aguilar AmayaJose Antonio Aguilar Amaya
Lead Cook & Assistant Manager at Bayou BoysLead Cook & Assistant Manager at Bayou Boys
Deja HicksonDeja Hickson
Supervisor at Pro VendingSupervisor at Pro Vending
Jeanne Diglé-JosephJeanne Diglé-Joseph
Supervisor at LonaSupervisor at Lona