Mary Thompson
Birmingham,AL
Summary
Employs flexible approach to resolving daily issues. Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing. Ambitious academic discipline student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Patient Registration Scheduler
CHILDEN’S OF ALABAMA
Birmingham, AL
07.2021 - Current
- Answer and make calls scheduling and rescheduling patients in Epic.
- Transcribe orders from OnBase into Epic.
- Scheduled for Gastroenterology Service for 2 ½ years.
- Currently scheduled for Service.
- Written workflow processes.
- Train new schedulers on how to do patient registration.
- Multitasking skills.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Coordinated with other departments regarding resources needed for specific projects.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Communicated schedule changes effectively throughout the organization when necessary.
- Scheduled and confirmed appointments.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phones and routed voicemails to respective employees.
Secretary
Woodland Park A.O.H. Church of God
Birmingham, AL
12.2019 - Current
- Created agendas, meeting notes, and other documents to enhance the collaborative process.
- Drafted and corrected professional business letters, internal memoranda, and less formal email communication.
- Handle all the finances of the church: bills, reports, etc.
Claims Clerk
Dr. Ronald Agee, dpm podiatry office
Birmingham, AL
01.2021 - 12.2022
- Submit claims for payment.
- Reviews insurance claims forms and documents for accuracy and completion, and obtains missing information as necessary.
- Input patients back into the computer system.
Unit Support Specialist
Children's of Alabama Hospital
BirminghaM, AL
08.2015 - 07.2021
- Support unit efficiency by maintaining current and accurate clerical paperwork.
- Promote patient comfort by quickly responding to calls and handling diverse needs.
- Obtain vital signs and collect biological samples to assist with diagnostic testing and ongoing assessments.
- Respond to patient alarms and needs assessment requests to identify course of treatment.
- Administered personal nursing assistance in pre- and post-operative situations.
- Ordered medical supplies from one or more vendors to keep par levels in an acceptable range.
- Respond to bell or light signal calls within a maximum of one minute to assist patients with their needs.
- Perform minor housekeeping tasks, including holding rooms and recovering rooms, to keep patient areas clean and sanitized.
- Engage with patient, family, and friends to provide a courteous and efficient visit experience.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
Cardiac Assistant
Princeton Hospital
Birmingham, AL
08.2003 - 08.2014
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Respond to bell or light signal calls within a maximum of one minute to assist patients with their needs.
- Administered personal nursing assistance in post-operative situations.
- Scrub tech in cardiac Cath lab, assisting in procedures pertaining to the heart and arteries.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Maintained positive working relationship with fellow staff and management.
- Greeted guests and vendors to assist in navigating space.
Education
Associate of Applied Science - Business, Healthcare Business
DeVry University
08.2024
Undergraduate Certificate -
DeVry University
07.2021
High School Diploma -
West End High School
Birmingham, AL05.1999
Skills
- Letter writing
- Prioritization and time management
- Accounts receivable and payable
- Filing experience
- Schedule Registration
- Spreadsheets development
- Submitting claims for payments
- Recording and bookkeeping
- Meeting participation
- Computer Skills
- Telephone Etiquette
- Problem-Solving
- Attention to Detail
- Call Schedule Distribution
- Teamwork and Collaboration
- Recordkeeping proficiency
- Inventory Tracking
- Order Processing
- Customer Service
- Recordkeeping expertise
- Patient Registration
- Microsoft Office Suite
- Patient Scheduling
- Medical Terminology
- Data Entry
- Strong Work Ethic
- Effective Multitasking
Activities
I love helping people in any way that I can. I have good attributes. I am very eager to learn new things and I like new challenges. I am a giver from the heart and helping people is who I am.
Timeline
Patient Registration Scheduler
CHILDEN’S OF ALABAMA
07.2021 - Current
Claims Clerk
Dr. Ronald Agee, dpm podiatry office
01.2021 - 12.2022
Secretary
Woodland Park A.O.H. Church of God
12.2019 - Current
Unit Support Specialist
Children's of Alabama Hospital
08.2015 - 07.2021
Cardiac Assistant
Princeton Hospital
08.2003 - 08.2014
Associate of Applied Science - Business, Healthcare Business
DeVry University
Undergraduate Certificate -
DeVry University
High School Diploma -
West End High School