Mary Thompson
Des Moines,IA
Summary
Experienced hospitality expert with a strong focus on quality service and guest satisfaction. Demonstrated skill in addressing guest concerns promptly and effectively. Known for positive and strong communication abilities in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Crunch Fitness
Des Moines, Iowa
06.2025 - Current
- Welcomed members and guests upon arrival at fitness center to create positive first impressions.
- Addressed member inquiries, providing detailed information about gym services and amenities.
- Managed member account issues, resolving billing inquiries and service adjustments efficiently.
- Coordinated with staff in response to incoming calls, ensuring timely fulfillment of customer requests.
Night Shift Supervisor
Auntie Anne's Pretzels
Des Moines, Iowa
08.2022 - 01.2025
- Supervised night shift operations to enhance service efficiency and product quality.
- Trained team members on proper food handling and safety protocols.
- Conducted quality checks on pretzel products prior to customer service.
- Implemented cleaning protocols to ensure a sanitary work environment.
Truck Loader
United Parcel Service, UPS
Des Moines, Iowa
11.2023 - 03.2024
- Executed package loading onto delivery trucks while adhering to safety protocols.
- Collaborated with team members to meet daily loading targets efficiently.
- Inspected packages for damage, ensuring compliance with handling procedures.
- Utilized efficient loading techniques to maximize truck space.
Front Desk Night Auditor
Hotel Renovo
Des Moines, Iowa
07.2021 - 09.2022
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assisted hotel guests with check in and out procedures courteously.
- Arranged special accommodations for guests to enhance visitor experiences.
Production Worker
Scott's Miracle Gro
Fort Madison, Iowa
09.2020 - 02.2021
- Maintained a clean and organized work area to ensure safety standards.
- Collaborated with team members to meet daily production goals effectively.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
Education
High School Diploma -
Clark County
Kahoka, MO05-2018
Some College (No Degree) - AAS
Southeastern Community College
Keokuk, IAAccomplishments
- Steps to Success program Award, May 2016
- Districts winners in Columbia, Mo with a sextet group, Jan 2017
- State winners in Columbia, Mo with a sextet group, Jan 2017
- Diversity Scholarship for SCC, May 2018
Certification
- Assault Behavioral Certificate - Feb 2024
References
References available upon request.
Timeline
Front Desk Attendant
Crunch Fitness
06.2025 - Current
Truck Loader
United Parcel Service, UPS
11.2023 - 03.2024
Night Shift Supervisor
Auntie Anne's Pretzels
08.2022 - 01.2025
Front Desk Night Auditor
Hotel Renovo
07.2021 - 09.2022
Production Worker
Scott's Miracle Gro
09.2020 - 02.2021
High School Diploma -
Clark County
Some College (No Degree) - AAS
Southeastern Community College
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