Mary Thornsbury
High Point,NC
Summary
Proven to enhance patient care and satisfaction at Atrium Wake Forest Baptist Health through meticulous attention to detail and superior customer service skills. Excelled in schedule management and insurance verification, significantly optimizing provider efficiency. Demonstrated strong work ethic and teamwork, contributing to a positive healthcare environment.
Overview
18
18
years of professional experience
Work History
Gastroenterology Scheduler
Atrium Wake Forest Baptist Health
10.2020 - Current
- Called patients to schedule Appointments from Referrals.
- Assisted patients in scheduling and rescheduling appointments, optimizing providers schedules for maximum efficiency.
- Answered phones in a timely manner and took messages for clinical staff members.
- Updated patient information in databases and adhered to confidentially requirements.
- Adhered to HIPPA requirements.
- Ensured a high level of patient satisfaction through effective communication and problem solving.
- Maintained professionalism and courtesy in all interactions, representing the health care facility positively.
Patient Service Representative
Wake Forest Baptist Health
03.2016 - 10.2020
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Service Representative
Cornerstone Healthcare Systems
03.2015 - 03.2016
- Verified insurance eligibility and coverage for patients.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Checked in patients for appointments.
Lead Medication Technician
Loyalton of Greensboro
02.2007 - 01.2015
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Educated patients about potential side effects, interactions, and precautions related to their medications.
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
- Contributed significantly towards maintaining Joint Commission accreditation by adhering strictly to regulatory guidelines.
- Reduced medication errors by implementing a double-check system for high-risk drugs.
- Enhanced patient care by accurately administering medications according to physician orders and established protocols.
- Monitored patients for adverse reactions or complications from medications, initiating prompt interventions when necessary.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
Education
Associate of Applied Science - Healthcare Administration
Guilford Technical Community College
Jamestown, NC05.2014
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Schedule Management
- Telephone Etiquette
- Medical Terminology
- Patient Scheduling
- Documentation proficiency
- Call Schedule Distribution
- Insurance Verification
- Production Schedules
- Meeting Scheduling
- Patient Registration
- Excellent Communication
- Administrative background
Timeline
Gastroenterology Scheduler
Atrium Wake Forest Baptist Health
10.2020 - Current
Patient Service Representative
Wake Forest Baptist Health
03.2016 - 10.2020
Patient Service Representative
Cornerstone Healthcare Systems
03.2015 - 03.2016
Lead Medication Technician
Loyalton of Greensboro
02.2007 - 01.2015
Associate of Applied Science - Healthcare Administration
Guilford Technical Community College