Mary Tietjen
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Relations Manager
Thrive at Home
08.2022 - Current
- Intake and prospect data entry, Prospect follow up calls with conversion rate of 50%, Maintaining new and existing client and professional relationship, Primary contact for client and families, SOC paperwork, On call rotation, Partner with COO and AE to increase weekly hours, Exceptional customer service to increase client retention
- Mediated conflicts between clients and employees and facilitated effective resolutions to disputes.
- Implemented customer relations policies and procedures.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Facilitated team discussions about ways to improve the company's overall approach to managing customer relations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Marketing and Admissions Supervisor
Birmingham Green
05.2021 - 08.2022
- Raise market awareness of who we are, our mission and the services we have to offer, Manage new and current leads throughout the admissions process, Worked with management to develop new marketing messaging and collateral, Attended networking events, board meetings and organized donation related events, Played an instrumental part by increasing census campus wide, Identified opportunities to improve current policies, procedures and contracts, Provide monthly reports and metrics to leadership team, Implemented welcoming committee, Streamlined campus processes
Marketing and Sales Coordinator
The Virginian
07.2019 - 05.2021
- Provided support for all aspects of the marketing and sales effort and responsible for the coordination of closing and move-in functions, Managed administrative functions coordinating events, completing reports, serving in a hospitality role, managing office inventory and providing other administrative support functions
In-home Caregiver
Care Connections
08.2012 - 07.2019
- Assisted clients with activities of daily living, light housekeeping and cooking, Provided transportation for clients: appointments, shopping and various activities, Provided companionship care, engaging in conversation, playing cards etc
Assisted Living Management Internship
Chesterbrook Residences Assisted Living Community
01.2019 - 05.2019
- Received a solid understanding of how the assisted living community operates by engaging myself with each department and its function, Completed semester project focusing on the past, present and strategically planning the future of Chesterbrook regarding occupancy
Recruitment and Retention Coordinator
Home Instead Senior Care
10.2010 - 07.2011
- Responsible for seeking, interviewing, hiring and maintaining caregivers, Conducted the hiring process and orientation for new caregivers, Performed office duties: filing, data input and data base maintenance, Implemented PowerPoint training for caregivers
Education
Certified Dementia Practitioner (CDP) -
06.2020
Bachelor of Science in Health Administration and Policy, GMU -
05.2019
FEMA
Skills
- Process Improvement
- Strategic Thinking
- Project Management
- Conflict Management
- Workload Management
- Decision-Making
- Reports Generation
- Customer Relationship Management
- Business Retention
- Quality Assurance
- Strong Leadership
Websites
Hobbies and Interests
- Organized 5K with church groups to raise adoption awareness, May 2017
- Council groups of prospective adoptive parents and birthmothers, Present
Timeline
Customer Relations Manager
Thrive at Home
08.2022 - Current
Marketing and Admissions Supervisor
Birmingham Green
05.2021 - 08.2022
Marketing and Sales Coordinator
The Virginian
07.2019 - 05.2021
Assisted Living Management Internship
Chesterbrook Residences Assisted Living Community
01.2019 - 05.2019
In-home Caregiver
Care Connections
08.2012 - 07.2019
Recruitment and Retention Coordinator
Home Instead Senior Care
10.2010 - 07.2011
Certified Dementia Practitioner (CDP) -
Bachelor of Science in Health Administration and Policy, GMU -
FEMA