Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Oversaw delivery of care for patients on intensive care unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Managed care from admission to discharge as charge nurse for 18 years
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Certified Pharmacy Technician at St. Lukes Regional Medical Hospital and Parkview HospitalCertified Pharmacy Technician at St. Lukes Regional Medical Hospital and Parkview Hospital
Patient Access Specialist - Level 2 at St. Lukes Regional Medical Hospital and Parkview HospitalPatient Access Specialist - Level 2 at St. Lukes Regional Medical Hospital and Parkview Hospital