Mary Tobias
Herndon,VA
Summary
Dedicated house cleaner with M&WR Cleaning Contractors, recognized for enhancing client satisfaction through exceptional cleaning and customer service. Skilled in sanitization and teamwork, consistently exceeding cleanliness standards and receiving positive client feedback. Proven ability to streamline processes, ensuring a safe and organized environment while maintaining high health and safety compliance.
Overview
3
3
years of professional experience
Work History
House Cleaner
M&WR Cleaning Contractors
07.2022 - 10.2024
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
Ayudante De Remodelacion
Contratista
09.2021 - 06.2022
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Used equipment properly to avoid workplace hazards or injuries.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Loaded and unloaded construction materials to prepare for use in construction.
- Removed debris and waste from job sites.
- Followed safety protocols on job sites.
- Unloaded and stored construction materials.
- Maintained tools and equipment in good working condition.
- Followed instructions from construction project managers and supervisors.
- Cleared work sites of hazardous items.
- Maintained knowledge of safety practices for removing hazards from working sites.
- Painted walls, ceilings and other surfaces.
- Assisted with plastering, tiling and carpentry.
- Excavated soil and trenches.
- Dug trenches and backfill holes to prepare for construction site.
- Liaised with carpenters or electricians to complete duties.
Education
5 - Tourism And Hospitality
Alvaro Contreras
Copan Honduras 12.2006
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
- Kitchen cleaning
- Floor cleaning
- Commercial and residential cleaning
- Surface disinfection
- Teamwork
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
Timeline
House Cleaner
M&WR Cleaning Contractors
07.2022 - 10.2024
Ayudante De Remodelacion
Contratista
09.2021 - 06.2022
5 - Tourism And Hospitality
Alvaro Contreras
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