MARY TODD
Hempstead
Summary
Dynamic Practice Manager with a proven track record at HCA Florida, enhancing clinic operations and patient satisfaction. Excelled in implementing strategic business planning and staff development, significantly improving workflow efficiencies. Skilled in HIPAA compliance and electronic health records, my leadership fostered a positive culture and high-quality care standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Manager
HCA Fl Gastroenterology/Neurosurgery/Primary Care
08.2016 - 03.2025
- Oversee the day-to-day operations of multiple medical clinics
- Establishes best practice to ensure all locations run efficiently and business objectives are met
- Familiar with insurances including Medicare and Medicaid
- Implement operational strategies to improve workflows and enhance team performance
- Oversees the practices, financial performances, reviewing financial reports, and managing budgets
- Responsible for Patient workflow and patient satisfaction scores
- Responsible for assigning employee work tasks
- Familiar with electronic records (EcW), PQRS, CAQH, and Meaningful Use
- Insured all clinics are in compliance with HIPPA and OSHA
- Managed and maintained excellent quality measures for clinics
- Ordered all supplies for the clinics
- Managed and kept all staff's licenses and training up to date
- Managed all staff's PTO and schedules for all clinics
- Conducted monthly staff meetings
- Conducted monthly 1:1 Meetings with Providers
- Conducted monthly 1:1 employee meetings
- Provide excellent customer service and trained all staff to do so as well
- Manage P&L for all practices
- Monitor the inventory of medication samples and medical equipment
- Conduct practice operations meetings
- Encourage and plan team building events to promote a positive cultural with in the practices
- Trained new staff on practice policies and procedures, while providing ongoing feedback and coaching
- Supervised and provided guidance to staff members, motivating them to perform their best
- Conduct new hire interviews and terminations of employees
- Pay all vendor invoices
Certified Medical Assistant-Lead
White-Wilson Medical Center
06.2011 - 08.2016
- Supervised all clinical staff
- Conducted staff meetings with all clinical staffs
- Familiar with Greenway (electronic records), I worked as a float certified medical assistant with different specialty offices before being hired by Family Practice
- Called patients back in a timely manner, handling task messages, which included clinical messages
- Implemented workflows for referral department
- Helped with authorizations
- I called prescriptions into the pharmacy with the physician's approval, vital signs, injections, stitch and staple removal, drawing up injections for the physician, gave steroid and antibiotic injections, assisted the physician with pap smears and minor procedures, ear irrigations, prior authorizations for procedures and medications, referrals and maintained the autoclave, ordered all supplies for the
Education
Bachelors - Psychology
Grand Canyon University
01.2015
Medical Assistant Program -
Sanford Brown Institute
NY12.2005
Skills
- New hire training
- Schedule management
- Strategic business planning
- Staff management
- HIPAA and OSHA regulations
- Referral management
- Policy and procedure development
- Medical personnel recruitment
- Payroll administration
- Budget oversight
- Hiring medical personnel
- Managing medical practices
- Clinical improvement initiatives
- Practice management
- Electronic health records
- Staff development
- Employee performance
Certification
- Certified Medical Assistant/AAMA
- CPR
Personal Information
Title: Practice Manager
Timeline
Practice Manager
HCA Fl Gastroenterology/Neurosurgery/Primary Care
08.2016 - 03.2025
Certified Medical Assistant-Lead
White-Wilson Medical Center
06.2011 - 08.2016
Medical Assistant Program -
Sanford Brown Institute
Bachelors - Psychology
Grand Canyon University
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