Mary Tonkin
Ochlocknee,GA
Summary
Healthcare professional equipped with extensive experience in overseeing medical practices and ensuring smooth operational workflows. Known for fostering team collaboration and achieving key results in dynamic environments. Demonstrates strong leadership and interpersonal skills, ensuring adaptability and reliability in meeting evolving needs.
Overview
39
39
years of professional experience
Work History
Medical Practice Administrator
Archbold Medical Center
Camilla, GA
06.2014 - 11.2024
- Oversaw inventory management, reducing waste by closely monitoring supplies usage, and ordering as needed.
- Maintained strict confidentiality in accordance with HIPAA guidelines, while managing sensitive patient information throughout various administrative tasks.
- Supported physician partners in navigating complex administrative issues, providing essential guidance and expertise to ensure smooth operations.
- Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
- Established internal communication channels to keep staff informed about important updates or policy changes affecting their roles within the practice.
- Directed the administrative and clinical services for Archbold Primary Care, Camilla.
- Yearly performance evaluations.
- Collaborated with physicians to develop strategic plans for the continued growth and expansion of the practice's service offerings.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- I ordered all office supplies and kept check on inventory levels.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Provided support to the entire staff, which helped improve process flow and boosted efficiency.
- Responsible for ensuring that all HR policies and procedures were followed. Interviewed and hired for vacant positions. Monitored all paid time off, and kept a calendar for all scheduled time off. Conducted disciplinary write-ups when warranted.
- Supervised a team of 17 office personnel.
- Rural Health Clinic compliance.
Medical Practice Administrator
South Georgia Neurological Institutue
Thomasville, GA
06.1985 - 06.2014
- Supervised a team of 15 office personnel.
- Billing/Coding Manager - Overseeing the billing and coding for neurology and neurosurgery services.
- Responsible for ensuring that all HR-related policies and procedures are followed. Interviewing and hiring for vacant positions, monitoring for available paid time off, and addressing disciplinary write-ups when necessary.
- Credentialing Manager - responsible for credentialing physicians in the practice, as well as being involved with the contract negotiations with insurance companies.
- Surgery Scheduler - scheduled surgery and diagnostic tests. Obtaining prior authorization for procedures and diagnostic tests.
- Satellite Clinic Manager - responsible for assisting at all clinics outside of Thomasville: Moultrie, Tifton, Camilla, Bainbridge, and Southwestern State Hospital.
- Proficient in patient registration, and the need for verifying insurance coverage, addresses, and phone numbers for each patient.
- Provided supervision and management to a team of support personnel.
- Oversaw inventory management, reducing waste by closely monitoring supplies usage, and ordering as needed.
- Maintained strict confidentiality in accordance with HIPAA guidelines, while managing sensitive patient information throughout various administrative tasks.
- Ensured compliance with all state and federal regulations, maintaining meticulous documentation of policies and procedures.
- Reduced wait times for patients, optimizing the flow of daily appointments, and procedures.
- Coordinated educational programs for staff members to stay up to date on industry best practices and regulatory changes.
Education
High School Diploma -
Plant City High School
Plant City, FLDiagnosis & Procedure Coding
Southern Regional Technical College
Thomasville, GASkills
- HIPAA regulations
- Credentialing and privileging
- Human resources management
- Patient satisfaction
- Budget preparation
- Healthcare compliance
- Recruitment and retention
- Medical billing and coding
- Staff management
- Regulatory compliance
- Hiring medical personnel
Affiliations
- Georgia Rural Health Association
References
References available upon request.
Timeline
Medical Practice Administrator
Archbold Medical Center
06.2014 - 11.2024
Medical Practice Administrator
South Georgia Neurological Institutue
06.1985 - 06.2014
High School Diploma -
Plant City High School
Diagnosis & Procedure Coding
Southern Regional Technical College
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