Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Mary Torres

Mary Torres

Lexington,Sc

Summary

Dynamic Optical Assistant with proven expertise at Wal-Mart Supercenter, enhancing customer satisfaction through exceptional service and personalized eyewear recommendations. Skilled in optical dispensing and insurance processing, I successfully implemented a patient follow-up system, boosting retention rates and driving sales growth. Committed to fostering teamwork and delivering high-quality patient care.

Overview

1
1
Certification

Work History

Optical Assistant

Wal-Mart Supercenter
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
  • Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
  • Collaborated with the optical team to meet monthly sales targets, driving business growth.
  • Calibrated equipment regularly to ensure accurate test results during eye examinations.
  • Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
  • Delivered high-quality vision screening services as part of community outreach programs, promoting eye health awareness within local communities.
  • Coordinated marketing efforts such as social media campaigns or special promotions that attracted new customers and increased brand awareness.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Collaborated with optometry staff to reach individual and team goals.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.

Education

General Education - Gender Studies

Hardee Senior High School
Wauchula, FL

Skills

  • Customer service
  • Frame selection
  • Product upselling
  • Transaction processing
  • Visual field testing
  • Insurance verification
  • Optical dispensing
  • Prescription interpretation
  • Optical sales
  • Patient care
  • Eyeglass repair
  • Frame fitting
  • Frame repair specialist
  • Paperwork management
  • Insurance processing
  • Patient recordkeeping
  • Insurance billing
  • Supply restocking
  • Customer education
  • Work order preparation
  • Payment collection
  • Tonometry testing
  • Appointment setting
  • Optical equipment maintenance
  • Patient testing
  • Insurance preauthorization
  • Optical measuring
  • Glasses repair
  • Eyewear advising
  • Chart preparation
  • Patient assessment
  • Instrument sterilization
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Patient education
  • Electronic health records
  • Relationship building
  • Patient scheduling
  • Team building
  • Task prioritization
  • Self motivation
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Time management abilities
  • Continuous improvement
  • Adaptability

Certification

Optical Certification thru Penn Foster.

  • Optical certification through Wal-Mart 2 years to completion.

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Timeline

Optical Assistant

Wal-Mart Supercenter

General Education - Gender Studies

Hardee Senior High School