Mary Tovar

I am Mary Tovar, equipped with a decade of comprehensive customer service experience. I embody a strong work ethic, compassion, and unwavering dedication to delivering exceptional service. My tenure at Summer Energy electricity spans four years, during which I specialized in post-paid electricity services. In this role, I adeptly handled customer concerns, facilitated new service enrollments, and managed billing intricacies for both residential and commercial clienteles. Moreover, I provided crucial support for multi-family calls and collaborated closely with apartment community managers and leasing agents to seamlessly manage electricity connections and disconnections for apartment units within properties. Transitioning within the company to the DBA Pront Power the next six years, I expanded my expertise by immersing myself in the prepaid department. Beginning as a customer service agent, my commitment and competence led to a swift promotion to the position of Team Lead. In this capacity, I efficiently organized work schedules for agents and served as a reliable point of contact for any absenteeism among team members. Additionally, I actively contributed to supervisory tasks, participating in training sessions for both existing and new agents. My journey progressed further into the role of a Quality Assurance Analyst. Here, I reviewed and addressed customer complaints and concerns. I provided invaluable support through chat assistance and email correspondence, ensuring a prompt and satisfactory resolution to queries. Conducting weekly reviews of agent calls, I offered constructive feedback to enhance service delivery and maintain quality standards.

Employee of the year

Full-Time, Flexible Schedule, Remote Work, 100% Remote Work, No

Bilingual, Customer Service, Data Entry, Bilingual, Customer Service, Data Entry, Employee, Entry-Level, High School Degree, Bonuses, No Military Affiliation

Immediately available

SPANISH, Fluent