Mary Tovar
Houston,United States
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Weed Man Lawn Care
01.2024 - Current
- Assisted customers with inquiries, providing timely and effective support.
- Served as a liaison by emailing other departments on behalf of customers to resolve issues.
- Performed data entry to maintain accurate records and information.
- Reviewed route schedules to optimize service delivery.
- Assisted customers with payment processing and inquiries.
- Scheduled and rescheduled appointments to accommodate customer needs.
- Handled inbound and outbound calls, ensuring clear communication and support.
Customer Service Representative
Summer Energy DBA Pronto Power
08.2013 - 06.2023
- Addressed customer concerns and facilitated new service enrollments for both residential and commercial clients.
- Managed billing complexities, ensuring accuracy and clarity in customer accounts.
- Generated tickets to act as a liaison, coordinating with other departments to resolve customer issues effectively.
- Provided support for multi-family calls, collaborating closely with apartment community managers and leasing agents to manage electricity connections and disconnections.
Team Lead / Customer Service Representative
Summer Energy DBA Pronto Power
08.2013 - 06.2023
- Organized and managed agent work schedules to ensure optimal coverage and efficiency.
- Actively contributed to supervisory tasks, fostering a collaborative team environment.
- Provided training and mentorship for both new and existing agents, enhancing team performance and knowledge.
- Reviewed and resolved customer complaints and concerns, ensuring high levels of customer satisfaction.
- Offered support through chat assistance and email correspondence, maintaining effective communication and problem resolution.
Appointment Setter
Harris County Hospital District
01.2010 - 09.2012
- Assisted customers with inquiries and concerns, ensuring a positive experience.
- Scheduled appointments efficiently to meet customer needs.
- Collected and recorded customer demographic information for accurate service delivery.
- Verified customer insurance details to facilitate smooth processing.
- Checked eligibility for the gold card, ensuring compliance with program requirements.
Education
GED -
05.1996
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Language
Bilingual -Speak Spanish
Availability
Immediately, 40
Schedule
Full-Time, Remote Work
Awards
Employee of the year
Motivated
I am motivated by love, family, and faith. Through trials and tribulations, I discover my inner strength and resilience, emerging even stronger at the end of it all.
Timeline
Customer Service Representative - Weed Man Lawn Care
01.2024 - Current
Customer Service Representative - Summer Energy DBA Pronto Power
08.2013 - 06.2023
Team Lead / Customer Service Representative - Summer Energy DBA Pronto Power
08.2013 - 06.2023
Appointment Setter - Harris County Hospital District
01.2010 - 09.2012
Lamar Consolidated High School - GED,
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