Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Towsley

Addison,NY

Summary

Dedicated social worker with a strong background in casework and crisis intervention. Experienced in delivering comprehensive social services and providing support in foster care settings. Demonstrates excellent interpersonal, organizational, and computer skills. Builds solid rapport with clients and effectively assesses their needs to connect them with relevant resources. Highly communicative individual who identifies issues and makes the best decisions regarding course of treatment. Disciplined caseworker with expertise in data confidentiality, client education, and promoting experience working with culturally diverse families.

Overview

2026
2026
years of professional experience

Work History

Senior Caseworker

Glove House, Inc
09.2024 - 05.2025
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Created treatment or service plan meeting each client's individualized needs.
  • Determined eligibility and suitability for programs by performing client intake interviews.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Assisted clients in preparing applications for social security benefits, housing and assistance programs.
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Developed and implemented individualized treatment plans for clients.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Conducted home visits to assess clients' home environment and provide support.

Caseworker

Pathways, Inc
09.2023 - 09.2024
  • Assisted families in navigating complex social service systems by providing informed guidance and advocacy support.
  • Supported children''s academic success by collaborating with school officials to address educational needs and challenges.
  • Developed trusting relationships with families by building rapport, demonstrating empathy, and maintaining professional boundaries.
  • Promoted child well-being by connecting families to essential community resources and support services.
  • Implemented evidence-based practices within casework management, ensuring adherence to best-practice guidelines for family services provision.
  • Maintained accurate case records, ensuring efficient documentation for ongoing monitoring and progress evaluation.
  • Conducted home visits regularly to assess living conditions, safety concerns, and overall familial well-being within their environment.
  • Collaborated with interdisciplinary teams to provide comprehensive support for families in crisis situations.
  • Evaluated the effectiveness of intervention strategies through regular progress reviews, adjusting approaches as needed for optimal outcomes.
  • Enhanced family dynamics by conducting comprehensive assessments and developing individualized service plans.
  • Improved communication within families by facilitating open discussions and teaching effective communication techniques.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Ensured accuracy and efficiency in billing
  • Conducted home, school, and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
  • Provided on-going support to resource parents through coaching and crisis intervention techniques.
  • Provided transportation for children and parents to and from visits and court.
  • Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Maintained detailed case histories, metrics and reports to meet strict standards.

Detention Counselor

Berkshire Farm Center And Services For Youth
06.2022 - 08.2023
  • Helped clients find solutions by teaching appropriate intervention techniques.
  • Provided individual and group counseling to guide clients in areas of social and emotional needs.
  • Worked with interdisciplinary team to develop individualized treatment interventions.
  • Provided supervision and in-house activities to support program participants.
  • Documented meetings, interventions and contacts with clients to optimize care.
  • Acted as client advocate to resolve emergency problems in crisis situations.
  • Identified clinical or case management needs to promote quality of care.
  • Collected personal data and insurance information from patients to complete intake paperwork.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
  • Completed detailed documentation of sessions, patient notes and recommendations.

CDPAP Intake Specialist

AIM Independent Living Center
01.2022 - 03.2022
  • Answered and logged incoming inquiries via phone, fax and email.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Made outbound calls to providers to obtain information necessary to create or update authorization.
  • Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
  • Updated patient information on computer system to maintain billing accuracy.
  • Answered questions and responded to inquiries to deliver high level of service to clients.

Teacher's Aide

Addison Central School District
04.2017 - 01.2022
  • Support for the Principal, Dean of Students, School Counselor, School Social Worker and Teachers
  • Provided a safe and calm area for students who needed a break.
  • Oversaw students in classrooms, mindful room, and halls.
  • Support students with emotional and behavioral needs.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and de-escalation.
  • Partnered with Student Support Services to implement social/emotional skills.
  • Established and managed The Little Knight's Kloset.
  • Managed the BackPack program for the District.

Food Service Team Member

Addison Central School District
01.2014 - 04.2017
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Sought out and implemented methods to improve food service and team performance.
  • Controlled portion sizes and garnishing to optimize cost controls.
  • Enhanced food quality by monitoring shipments, preparation and food handling.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.

Customer Service Representative

McDonald's
2009 - 2010
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

Bachelor of Science - Social Work

Keuka College
08.2023

Associate of Science - Human Services

Corning Community College
05.2021

Skills

  • Detailed documentation practices
  • Therapeutic Crisis Intervention
  • Time Management
  • Case Management
  • Exceptional Problem Solver
  • Professional boundaries
  • Individualized Planning
  • Client engagement
  • Interpersonal and written communication
  • Case information confidentiality

Timeline

Senior Caseworker

Glove House, Inc
09.2024 - 05.2025

Caseworker

Pathways, Inc
09.2023 - 09.2024

Detention Counselor

Berkshire Farm Center And Services For Youth
06.2022 - 08.2023

CDPAP Intake Specialist

AIM Independent Living Center
01.2022 - 03.2022

Teacher's Aide

Addison Central School District
04.2017 - 01.2022

Food Service Team Member

Addison Central School District
01.2014 - 04.2017

Customer Service Representative

McDonald's
2009 - 2010

Bachelor of Science - Social Work

Keuka College

Associate of Science - Human Services

Corning Community College

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Mary Towsley