Mary Tran
Clovis,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Walgreens
04.2016 - Current
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Bakery Clerk
Savemart
02.2012 - 04.2016
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
Cashier
Kentucky Fried Chicken
01.2010 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Radiology
Fresno City College
Fresno, CA07.2025
High School Diploma -
Herbert Hoover High School
Fresno, CA07.2012
Skills
- Performance Monitoring and Evaluation
- Management Training
- Improve Performance
- Leadership
- Coaching and Mentoring
- Strategic Planning
- Content Workflow
- Verbal and Written Communication
- Customer Service
- Checking Patient Details
- FDA and HIPAA Compliance
- Insurance Verification
Accomplishments
- Achieved collaborative leadership award through effectively helping with Cystic Fibrosis Campaign.
- Achieved engagement award by achieving the highest engagement score for the Walgreens District.
Timeline
Assistant Store Manager
Walgreens
04.2016 - Current
Bakery Clerk
Savemart
02.2012 - 04.2016
Cashier
Kentucky Fried Chicken
01.2010 - 01.2012
Associate of Science - Radiology
Fresno City College
High School Diploma -
Herbert Hoover High School