Summary
Overview
Work History
Education
Skills
Timeline

Mary Travis

Lowell,MI

Summary

I am dedicated to providing exceptional patient care by working collaboratively with healthcare teams and patients to achieve the best possible outcome. I strive for excellence in all that I do, I am eager to learn and grow professionally, and I am committed to continually improving my skills to serve patients with compassion and the highest standard of care possible.

Overview

10
10
years of professional experience

Work History

Central Monitoring Tech

Corewell Health
07.2022 - Current
  • Monitor patient cardiac rhythms using Philips telemetry equipment, identifying and informing nurse of arrhythmias such as atrial fibrillation, atrial flutter, tachycardia, bradycardia , juntional rhythms, and heart blocks.
  • Inform nursing staff of telemetry alarms, including changes in heart rhythm, lead disconnections, low batteries, low oxygen levels, to support patient safety.
  • Provide continuous observation of adult and pediatric patients via Avasys camera technology for safety purposes.
  • Organize and maintain patient paperwork to support smooth workflow and accurate recordkeeping.
  • Assist in training and educating new employees on cardiac rhythm interpretations, department procedures and protocols, and patient monitoring protocols.

Call Center Agent

Voice Exchange
08.2022 - 04.2023
  • Greeting costumers in a friendly, professional manner using a suggested script.
  • Canceling patient appointments upon request.
  • Scheduling patient appointments for procedures.
  • Taking office messages for patients upon request.
  • Paging on-call provider after hours regarding patient health concerns.
  • Assisted ER doctors and nursing staff by connecting them with on-call physicians or specialist for new patient consultations.
  • Provided patient support by answering questions regarding colonoscopy preparations and procedures.

Residential House Cleaner

Cleaning Company (Self Employed)
02.2017 - 08.2021
  • Preformed general cleaning of residential homes, including dusting, vacuuming, mopping, and organizing living spaces.
  • Managed inventory and supplies for cleaning business to ensure materials were available when needed.
  • Promoted and advertised cleaning services to build client base.
  • Communicated with clients tp address concerns promptly, ensuring satisfaction and good client relationship.

Direct Care Worker

Green Acres
10.2019 - 06.2020
  • Assisted elderly residents with personal care, mobility, and daily routines while promoting safety and support.
  • Identified changes in residents health status or needs and communicated it to the supervisor.
  • Responded promptly and positively to residents requests for assistance.
  • Basic housekeeping to ensure a clean and safe enviroment.
  • Administered medication to residents upon physicians and nurses guidelines.
  • Read and recorded residents temperature, pulse, and respirations.
  • Encouraged residents to participate in social activities.
  • Served and assisted residents with meals.


Patient Safety Companion

Trinity Health
01.2016 - 08.2018
  • Provided patients in need of 1:1 care with companionship and care.
  • Alerting medical staff when patient needs help or intervention.
  • Assisting patients with basic personal care and mobility.
  • Collaborated with medical staff to identify and address potential patient safety hazards to mitigate risks.
  • Documented hourly patient observations to monitor and report any changes to medical staff.

Education

Certification in Healthcare Foundations - Health

Washtenaw Community College, Ann Arbor, MI
05-2016

Skills

  • Remote Clinical Support
  • Customer Support
  • Telemetry Monitoring and Clinical Observation
  • Patient Safety and Risk Prevention
  • Direct Patient Care and Support
  • Electrocardiogram Interpretation
  • Collaborative Teamwork
  • Independent Problem Solving
  • Eager to Learn and Committed to Excellence

Timeline

Call Center Agent - Voice Exchange
08.2022 - 04.2023
Central Monitoring Tech - Corewell Health
07.2022 - Current
Direct Care Worker - Green Acres
10.2019 - 06.2020
Residential House Cleaner - Cleaning Company (Self Employed)
02.2017 - 08.2021
Patient Safety Companion - Trinity Health
01.2016 - 08.2018
Washtenaw Community College - Certification in Healthcare Foundations, Health
Mary Travis