Mary Trent
Georgetown,Kentucky
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Young Living Essential Oils At Work
08.2019 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maintained organized, presentable merchandise to drive continuous sales.
- Created detailed sales presentations to communicate product features and market data.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Retail Sales Associate
Minit Mart
03.2022 - 07.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
Server
Roosters
11.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Bartender Supervisor
O'Charley's Restaurant & Bar
01.2021 - 11.2021
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash and bar revenue during special promotions or sporting events.
- Consulted with managers to organize special events and promotions.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Improved and applied social media marketing strategies to increase patronage.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Server Shift Leader
Logans Roadhouse Grill
03.2016 - 08.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Server Manager
Steak N Shake
07.2015 - 03.2016
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
- Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Helped general management develop prices based on inventory costs and portion sizes.
Server Shift Leader
Frishes Big Boy
01.2015 - 07.2015
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL01.2023
Skills
- Health and Safety Procedures
- Google Spreadsheets
- Case Support
- Industry Trends
- Rewards Programs
- Cash Control
- Engaging with Diverse Customers
- Flexible Work Schedule
- Cash Register Operations
- Customer Inquiries
- Tax Return Filing
- Revenue Quotas
- Consultative Selling Techniques
- Scheduling and Time-Tracking
- Merchandise Quality Assurance
- Handling Complaints and Inquiries
Timeline
Retail Sales Associate
Minit Mart
03.2022 - 07.2022
Server
Roosters
11.2021 - 03.2022
Bartender Supervisor
O'Charley's Restaurant & Bar
01.2021 - 11.2021
Sales Consultant
Young Living Essential Oils At Work
08.2019 - Current
Server Shift Leader
Logans Roadhouse Grill
03.2016 - 08.2019
Server Manager
Steak N Shake
07.2015 - 03.2016
Server Shift Leader
Frishes Big Boy
01.2015 - 07.2015
Bachelor of Science - Criminal Justice
American InterContinental University
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