Mary Tully
Muskegon,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Oreilly Auto Pats
09.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Technician
Cleveland Auto
02.2021 - 06.2022
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved vehicle performance by conducting thorough inspections and diagnostic tests on various systems.
- Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
- Ensured safety standards were met by meticulously following manufacturer guidelines and recommendations during repairs and maintenance tasks.
- Reduced repair times by efficiently using specialized tools and equipment for each task, ensuring minimal downtime for customers.
- Maintained a clean and organized work environment, adhering to industry best practices for safe operation of equipment and tools.
- Contributed to business growth by consistently delivering high-quality services that attracted repeat customers and positive referrals.
- Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
- Built strong relationships with clients through clear communication regarding repair needs, costs, and timelines, fostering trust between them and the service center.
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
- Boosted shop revenue by upselling additional services when appropriate based on customer needs and vehicle conditions observed during inspections.
- Minimized warranty claims by executing proper installation procedures for all replacement parts according to manufacturer specifications.
Delivery Driver
Meals On Wheels
08.2016 - 11.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Education
No Degree - High Performance Engine Repair
Nashville Auto Diesel College
Nashville05.2016
Skills
- Employee Performance Evaluations
- Operations Management
- Cost Reduction
- Recruiting and interviewing
- Task Delegation
- Employee Scheduling
- Product and service knowledge
- Retail Operations
- Team motivation
- Money Handling
- Employee performance evaluation
- Customer Service
Timeline
Technician
Cleveland Auto
02.2021 - 06.2022
Assistant Manager
Oreilly Auto Pats
09.2019 - Current
Delivery Driver
Meals On Wheels
08.2016 - 11.2019
No Degree - High Performance Engine Repair
Nashville Auto Diesel College