Mary Turgeon
Indianapolis,In
Summary
Dynamic professional with extensive experience at Baltimore County Savings Bank, excelling in POS system operation and fostering strong customer relationships. Proven track record in enhancing service quality and efficiency, while ensuring compliance with regulations. Adept at training staff and implementing process improvements, driving team performance and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Food Service Assistant
Franklin Township Schools
09.2013 - Current
- Supported kitchen staff by organizing supplies and maintaining a clean workspace.
- Learned proper food handling techniques to minimize waste and enhance efficiency.
- Collaborated with team members to streamline service processes during peak hours.
- Assisted in food preparation and assembly, ensuring adherence to safety and hygiene standards.
- Provided customer service by accurately taking orders and addressing inquiries promptly.
- Operated kitchen equipment under supervision, adhering to safety protocols at all times.
- Adapted quickly to changing tasks and priorities in a fast-paced environment.
- Participated in training sessions to develop skills in food preparation and service operations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Monitored food temperature, discarding items not stored correctly.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Head Teller
Double Eleven Credit Union
08.2008 - 12.2011
- Managed daily cash transactions, ensuring accuracy and compliance with credit union policies.
- Trained new tellers on operational procedures and customer service best practices.
- Assisted members with account inquiries, fostering positive relationships and resolving issues efficiently.
- Monitored team performance, providing feedback to enhance service quality and productivity.
- Conducted audits of cash drawers to verify balances and ensure adherence to security protocols.
- Maintained knowledge of financial products, guiding members in selecting appropriate services for their needs.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
Branch Manager
Baltimore County Savings Bank
08.1999 - 01.2008
- Managed daily branch operations, ensuring high-quality customer service and adherence to bank policies.
- Led staff training initiatives, enhancing team performance and knowledge of financial products.
- Implemented process improvements that increased efficiency in loan processing and account management.
- Analyzed branch performance data to identify trends, optimizing resource allocation and service delivery.
- Fostered relationships with local businesses, enhancing community presence and driving referrals to the branch.
- Ensured compliance with regulatory requirements through regular audits and staff training sessions.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Education
Academics -
Sparrows Point High School
Baltimore, MD06.1991
Skills
- POS system operation
- Safe food handling
- Food presentation
- Order taking
Timeline
Food Service Assistant
Franklin Township Schools
09.2013 - Current
Head Teller
Double Eleven Credit Union
08.2008 - 12.2011
Branch Manager
Baltimore County Savings Bank
08.1999 - 01.2008
Academics -
Sparrows Point High School
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