Mary TURNER
Stockton,CA
Summary
Results-driven Advanced Medical Support Assistant with 25 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Attentive Advanced Medical Support Assistant with a 25 years background working in the medical field. Excellent patient scheduling and medical billing abilities. In-depth understanding of privacy regulations. Ambitious Advanced Medical Support Assistant with hands-on experience in preparing the facility for clinical visits and performing required patient, insurance and billing paperwork. A sound understanding of insurance company liaison procedures.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veteran Affairs
3301 MIRANDA AVE PALO ALTO , CA
04.1991 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
- Used cprs/vista/ maintain and record patient data and generate reports.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verified and updated clinical and demographic records
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Maintained and obtained medical records.
- Verified and updated clinical records.
- Scheduled appointments for patients.
- Mailed patient appointment letters.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Verified and updated clinical and demographic records though vetlink software.
Home Care Aide
Polaris Home Care
MOUNTAINIEW, CA
05.2018 - 10.2021
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Followed nutritional plans to prepare optimal meals.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Assisted disabled clients to support independence and well-being.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
Certified Nursing Assistant
Skyline Nursing Home
San Jose, CA
08.1982 - 05.1986
Education
No Degree - Business Administration And Management
Gavilan College
Gilroy, CA06.1982
Certification - Billing & Coding Insurance Claims
AMB BILLING CODING ONLINE
Modesto, CA04.2022
National CPR Foundation Certification
2022
AA Business Associate Degree
Foothill College
Los Altos, CA02.2007
Certification - 10 Key, Data Entry, Excel, Accounting,Bookkeeping
Lawton School
06.1998
Skills
- Patient Appointment Management
- Coordinating Drug Refills
- Treatment Room Preparation
- Multi-Line Telephone System Operation
- Updating Medical Records
- Record Retrieval
- Reminder Calls
- Completing Insurance Forms
- Medical Assistance
- Reviewing Medical Histories
- Administrative Duties
- Medical Records and Documentation
- Patient Toileting
Certification
- CNA - Certified Nurse Assistant
- [Billing & coding certification
Timeline
Home Care Aide
Polaris Home Care
05.2018 - 10.2021
Advanced Medical Support Assistant
Veteran Affairs
04.1991 - Current
Certified Nursing Assistant
Skyline Nursing Home
08.1982 - 05.1986
No Degree - Business Administration And Management
Gavilan College
Certification - Billing & Coding Insurance Claims
AMB BILLING CODING ONLINE
National CPR Foundation Certification
AA Business Associate Degree
Foothill College
Certification - 10 Key, Data Entry, Excel, Accounting,Bookkeeping
Lawton School
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