Mary Twigg
Liberty,NC
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
2015
2015
years of post-secondary education
Work History
Manager on Duty
Hurseys bbq
Burlington, NC
06.2023 - 01.2024
- Supervised daily operations and ensured compliance with health and safety standards.
- Managed staff schedules to optimize service efficiency during peak hours.
- Trained new employees on restaurant procedures and customer service expectations.
- Coordinated inventory management and ensured stock availability for menu items.
- Addressed customer inquiries and resolved complaints to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Performed administrative tasks such as filing documents or preparing reports.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Created schedules for staff members according to business needs.
- Handled employee relations issues such as disciplinary action or terminations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
Line inspector and packer
Cks packaging
Haw River, North Carolina
01.2021 - 10.2022
- Inspected packaging materials for quality and compliance with safety standards.
- Monitored production processes to identify defects and ensure product integrity.
- Collaborated with team members to resolve operational issues effectively.
- Communicated effectively with colleagues regarding changes in quality control systems or processes.
- Ensured that work areas were clean and free from hazardous conditions at all times.
- Inspected products for defects, ensuring that all items met quality standards.
- Packaged products according to specifications and quality standards.
- Inspected materials for defects before packaging processes.
Education
G.E.D
Ashville, NCSkills
- Precision measurement
- Quality control
- Production monitoring
- Time management
- Effective communication
- Problem solving
- Conflict resolution
- Performance evaluation
- Workflow coordination
- Staff training and development
- Goal oriented
- Attention to detail
- Safety protocols
- Verbal and written communication
- Staff discipline
- Inventory oversight
- Performance management
- Staff management
- Department organization
- Forklift certification
- Mechanical aptitude
- Process optimization
- Positive attitude
- Hand tools
- Counting accuracy
- Documentation
- Heavy lifting
- Shipping coordination
- Defect monitoring
- Production scheduling
- Packing and shipping
- Hazardous material handling
- Product packaging
- Product packing
- Loading and unloading protocols
- Deadline compliance
- Assembly procedures
- Batch production
- Product assembly
- Materials handling
- Shipment preparation
- Cross-training
- OSHA compliance
- Label application
- Production line support
- Product inspection
- Assembly protocols
- Efficient communication
- Quality assurance standards
- Quality inspections
- Production line work
- Quality inspection
- Safety compliance
Timeline
Manager on Duty
Hurseys bbq
06.2023 - 01.2024
Line inspector and packer
Cks packaging
01.2021 - 10.2022
G.E.D