Summary
Overview
Work History
Education
Skills
Interests
Timeline
OfficeManager
Mary  Umegbulem

Mary Umegbulem

Call Center Agent
Fort Smith,AR

Summary

Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Call Center Agent

SYKES
Fort Smith, AR
01.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Call Center Agent

Experian
Van Buren, AR
01.2020 - 11.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Assisted customers by answering questions and responding to inquiries.

Education

Early Childhood Development - Child Development

Bryant And Stratton College
Buffalo, NY
03.2020 - Current

High School Diploma -

Fayetteville High School East
Fayetteville, AR
01.2002 - 05.2005

Skills

Telemarketing expertise

Answering questions

Problem-solving skills

Customer support

Call center operations

[Language] fluency

Interests

Problem Solving

Empathy

Patience

Active Listening

Timeline

Call Center Agent

SYKES
01.2021 - 01.2022

Early Childhood Development - Child Development

Bryant And Stratton College
03.2020 - Current

Call Center Agent

Experian
01.2020 - 11.2021

High School Diploma -

Fayetteville High School East
01.2002 - 05.2005
Mary UmegbulemCall Center Agent