Mary Undercuffler
DELRAN,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Registered Nurse
Windham Group
Delran, NJ
05.2019 - Current
- Maintained current knowledge of community resources available for clients in need of assistance.
- Identified potential risk factors that could negatively impact a client's overall health outcomes.
- Coordinate communication between injured worker, physician, employer and claims adjuster
- High level of autonomy
- Maintain average case load of 30 or more
- Coordinate an document case activity into preferred system
- Direct injured worker to approved vendors utilizing carrier specific networks
- Coordinate return to work efforts with the employer and identify modified job options
- Perform telephonic case management for 20% of caseload
- Attend all field required appointments with injured worker
- CCM certified
Assisted Living Director
Riverview Estates
Riverton, NJ
03.2018 - 05.2019
- Collaborated with external organizations such as hospices, home health agencies and other healthcare providers in order to provide comprehensive services to residents.
- Assisted families in understanding resident rights under state law.
- Created a system to track medication administration records for residents in accordance with state requirements.
- Ensured compliance with state regulations concerning safety, health, fire prevention and sanitation standards.
- Maintained detailed records of resident information such as medical history, medications administered and any changes in condition.
- Developed and implemented individualized care plans for residents, ensuring that their personal needs were met.
- Provided leadership to the staff, creating a positive work environment and promoting team building activities.
- Responded promptly to emergency situations in accordance with established protocols.
- Trained new employees on policies and procedures related to their job duties.
- Developed effective communication channels between staff members so that tasks can be completed efficiently.
- Supervised the admission process of new residents, including assessments, paperwork and orientation.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Nurse Case Manager
AmeriHealth Casualty Services
Philadelphia, PA
08.2016 - 03.2018
- Facilitated referrals between primary care providers and specialists when needed.
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
- Collaborated with payers to obtain authorization for requested services when applicable.
- Assessed patient needs, identified health problems and provided appropriate interventions to improve outcomes.
- Reviewed physician orders for accuracy and completeness prior to implementation of service plan.
- Evaluated referrals from physicians, hospitals, clinics and other sources for appropriateness of services requested.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Evaluated nursing notes to confirm completeness and accuracy of descriptions outlining nursing care provided and corresponding patient responses.
Nurse Case Manager
AmeriHealth Casualty
Mount Laurel, NJ
05.2014 - 08.2016
- Facilitated referrals between primary care providers and specialists when needed.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
- Collaborated with payers to obtain authorization for requested services when applicable.
- Actively participated in performance improvement initiatives within the organization.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Resident Service Director
Cherry Hill Senior Living
Cherry Hill, NJ
09.2003 - 02.2014
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Advised physicians on best practices related to prescribing medications or treatments for patients under their care.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Monitored development, implementation and updates of individualized care plans.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Maintained records management system to process personnel information and produce reports.
Sales Representative
Medidyne
Fairfield, NJ
01.1999 - 08.2003
- Provided assistance in ordering and managing urostomy, colostomy and tube feeding supplies to clients in the long term care setting under Medicare Part B
- Traveled weekly to Maryland, Delaware, Pennsylvania and New Jersey to different long term care facilities to manage supplies
- Met with LTC facility DON's and Executive Directors weekly to maintain relationships
- Attended monthly meetings with other team members to collaborate on how to increase sales within our territories
Education
Associate of Science - Nursing
Helene Fuld School of Nursing
Trenton, NJ05-1998
High School Diploma -
Holy Cross High School
Delran, NJ06-1991
Skills
- Data Collection
- Nursing staff leadership
- Patient Management
- Chronic Disease Management
- Diabetes management
- Culturally-sensitive care
- Unit Administration
- Care Planning
- Medical assessment
- Medical Recordkeeping
- Health care consultation
- Supply Restocking
- Mobility Assistance
- ADL Assistance
- Case Management
- Chart updating
- Appointment Scheduling
- Wound Care
- Medical Records Management
- Patient Care
- Health and wellness expertise
- Feeding Assistance
- Patient and family advocacy
- Strong Clinical Judgment
- Palliative and Pain Management
- Indirect Patient Care
- Staff Supervision
- Medication Administration
- Patient Evaluation
- Patient care planning
- Medical evaluation
- Treatment Planning
- Patient Monitoring
- Medication Distribution
Certification
- CCM license
- RN license in New Jersey and Pennsylvania-willing to get license in other states as preferred
- CPR certified
- CALA license in NJ
References
References available upon request.
Timeline
Registered Nurse
Windham Group
05.2019 - Current
Assisted Living Director
Riverview Estates
03.2018 - 05.2019
Nurse Case Manager
AmeriHealth Casualty Services
08.2016 - 03.2018
Nurse Case Manager
AmeriHealth Casualty
05.2014 - 08.2016
Resident Service Director
Cherry Hill Senior Living
09.2003 - 02.2014
Sales Representative
Medidyne
01.1999 - 08.2003
Associate of Science - Nursing
Helene Fuld School of Nursing
High School Diploma -
Holy Cross High School